DataDog

5 days ago

Technical Escalations Engineer 2 (Network Monitoring) - EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Work on Datadog’s Technical Escalation Engineering team to investigate complex, high-stakes customer issues and lead technical calls. Become the go-to expert in Network Monitoring, spanning device monitoring, SNMP, and cloud network monitoring. Partner with Engineering and Product to identify platform gaps and improvements, and mentor the Global Support Engineering team. Build tooling and automations to streamline debugging and troubleshooting across complex environments.

Location: Dublin, Paris

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Develop deep technical expertise and continuously learn as the product evolves.
•Investigate complex escalations and lead high-stakes technical calls to resolve critical customer challenges.
•Run office hours and learning sessions while mentoring the Global Support Engineering (GSE) team.
•Partner with Engineering and Product to identify platform gaps, drive improvements, and advocate for customers.
•Build tooling, sandboxes, and automations to streamline debugging and troubleshooting for complex issues.

Pay and Benefits

Equity and Bonus:Equity

Perks:RsusEquity

Key Requirements

•Investigate complex escalations and lead high-stakes technical calls to drive urgent solutions for critical customer challenges.
•Become the go-to expert in Network Monitoring, mastering Network Device Monitoring, SNMP, Cloud Network Monitoring, and Network Path.
•Hands-on troubleshooting across Linux, Windows, and macOS with strong system-level administration skills (processes, services, networking, file systems, kernel, eBPF).
•Comfortable navigating containerized environments such as Docker and Kubernetes while troubleshooting network-specific issues.
•Familiar with CLIs, APIs, and config files (YAML/JSON), and able to guide others to best practices.

Experience:ObservabilitySecurity

Skills:Problem-solvingContinuous learningClient-centric thinkingCollaborationMentorship

Languages:English

Tech Stack:SNMPLinuxWindowsMacOSDockerKubernetesEBPFCLIsAPIsYAMLJSONJiraConfluenceZendeskAutomationsToolingSandboxes

Company Brief

DataDog

Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2010

Glassdoor: 4.1

Website LinkedIn

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DataDog

5 days ago

Technical Escalations Engineer 2 (Network Monitoring) - EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Dublin, Paris

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Develop deep technical expertise and continuously learn as the product evolves.
•Investigate complex escalations and lead high-stakes technical calls to resolve critical customer challenges.
•Run office hours and learning sessions while mentoring the Global Support Engineering (GSE) team.
•Partner with Engineering and Product to identify platform gaps, drive improvements, and advocate for customers.
•Build tooling, sandboxes, and automations to streamline debugging and troubleshooting for complex issues.

Pay and Benefits

Equity and Bonus:Equity

Perks:RsusEquity

Key Requirements

•Investigate complex escalations and lead high-stakes technical calls to drive urgent solutions for critical customer challenges.
•Become the go-to expert in Network Monitoring, mastering Network Device Monitoring, SNMP, Cloud Network Monitoring, and Network Path.
•Hands-on troubleshooting across Linux, Windows, and macOS with strong system-level administration skills (processes, services, networking, file systems, kernel, eBPF).
•Comfortable navigating containerized environments such as Docker and Kubernetes while troubleshooting network-specific issues.
•Familiar with CLIs, APIs, and config files (YAML/JSON), and able to guide others to best practices.

Experience:ObservabilitySecurity

Skills:Problem-solvingContinuous learningClient-centric thinkingCollaborationMentorship

Languages:English

Tech Stack:SNMPLinuxWindowsMacOSDockerKubernetesEBPFCLIsAPIsYAMLJSONJiraConfluenceZendeskAutomationsToolingSandboxes

Company Brief

DataDog

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2010

Glassdoor: 4.1

Website LinkedIn