IT Specialist

FIVE Hotels & Resorts
Dubai
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 6-8 yearsEducation: bachelorsSkills: ["Communication","Leadership","Organizational skills","Problem-solving","Project management"]

Deliver next-level technical support for hotel teams and guests by troubleshooting hardware, software, and network issues. Configure and maintain computer systems, servers, wired/wireless networks, and network devices while monitoring performance and implementing security measures and audits. Manage support tickets with thorough documentation, run backups and disaster recovery, collaborate on IT projects, and recommend new technologies to continuously improve IT capabilities and data protection.

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FursaFursa
FIVE Hotels & Resorts
FIVE Hotels & Resorts
1 day ago

IT Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Deliver next-level technical support for hotel teams and guests by troubleshooting hardware, software, and network issues. Configure and maintain computer systems, servers, wired/wireless networks, and network devices while monitoring performance and implementing security measures and audits. Manage support tickets with thorough documentation, run backups and disaster recovery, collaborate on IT projects, and recommend new technologies to continuously improve IT capabilities and data protection.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide technical support to team members and guests for hardware, software, and network-related issues, resolving problems promptly.
  • •Set up and configure computer systems, printers, and other IT equipment to ensure a high-quality user experience.
  • •Monitor and maintain wired and wireless computer networks, ensuring connectivity, performance, and security protocols.
  • •Install, configure, and maintain servers, switches, routers, and other network devices to optimize network performance.
  • •Manage backups and disaster recovery, collaborate with stakeholders and vendors on IT projects, and recommend new technologies to enhance IT capabilities.

Key Requirements

  • •Minimum of 6–8 years of supervisory experience in a high-volume environment within the UAE in a specialised IT role.
  • •Proven track record as an IT Specialist (or similar) in a hotel or hospitality environment.
  • •Strong knowledge of computer systems, networks, hardware, and software, with ability to troubleshoot and resolve technical issues.
  • •Experience with hotel-specific applications and property management systems (plus).
  • •Desirable certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA).
Experience:6-8 yearsHospitalityHotelUAE
Education:Bachelor's in Computer Science, Information Technology, or a related field
Skills:CommunicationLeadershipOrganizational skillsProblem-solvingProject management
Certifications:CompTIA A+CompTIA Network+Microsoft Certified Solutions Associate (MCSA)
Languages:English
Tech Stack:Computer systemsNetworksHardwareSoftwareWired networkWireless networkServersSwitchesRoutersNetwork devicesDisaster recoverySystem backupsProperty management systemsHotel-specific applications

Company Brief

FIVE Hotels & Resorts
Operates a portfolio of luxury hotels, residences, and lifestyle destinations offering upscale accommodations, dining, spa, and event services across international leisure and city locations, with flagship properties in Dubai and other global markets.
Industry: Hotels & Resorts
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
WebsiteLinkedIn