Operations Manager, Air

Commure
Mountain View
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 2-5 yearsEducation: bachelorsSkills: ["Leadership","Communication","Stakeholder management","Project management","Cross-functional collaboration"]

Lead end-to-end onboarding and launch of new customers on Athelas Air (EHR) in a cross-functional setting. Develop scalable launch playbooks, draft functional specs, manage implementation plans, and drive go-live adoption with engineering, product, sales, and support teams to accelerate time-to-value.

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Commure
Commure
7 months ago

Operations Manager, Air

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Lead end-to-end onboarding and launch of new customers on Athelas Air (EHR) in a cross-functional setting. Develop scalable launch playbooks, draft functional specs, manage implementation plans, and drive go-live adoption with engineering, product, sales, and support teams to accelerate time-to-value.
Location: Mountain View
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Customer Discovery, Workflow Analysis & Technical Collaboration: Engage directly with customers to map their existing clinical and administrative workflows.
  • •Product Management & Technical Specifications: Draft functional and technical specifications (user stories, acceptance criteria, data mappings, interface requirements) based on scoped customer needs; partner with Product and Engineering to validate feasibility and prioritize specs.
  • •Project Leadership & Stakeholder Coordination: Develop detailed implementation plans, lead cross-functional launch teams, act as the primary operations liaison among Sales, Customer Success, Product, Engineering, Professional Services, and Support.
  • •Process Design, Optimization & Tooling: Create scalable launch playbooks and templates; identify bottlenecks and implement improvements; build internal Retool applications to streamline workflows.
  • •Go-Live Support & Adoption: Facilitate hypercare support, track SLAs, and monitor adoption metrics.

Key Requirements

  • •Bachelor’s degree in Business, Healthcare Administration, Information Systems, or related field.
  • •~2-5 years of operations or project management experience in SaaS or HealthTech.
  • •Proven track record of leading complex, cross-functional programs to successful delivery on time and within scope.
  • •Experience mapping customer workflows and drafting functional/technical specifications (user stories, acceptance criteria, data mappings, interface requirements).
  • •Ability to develop and maintain detailed implementation plans and lead cross-functional launch teams.
Experience:2-5 yearsSaaSHealthTech
Education:Bachelor's in Business, Healthcare Administration, Information Systems
Skills:LeadershipCommunicationStakeholder managementProject managementCross-functional collaboration
Tech Stack:RetoolData migrationUser storiesData mappingsInterfaces

Company Brief

Commure
Builds an AI-powered healthcare platform that automates clinical documentation, revenue cycle management, staff safety, and care coordination for hospitals and health systems, integrating with EHRs to reduce administrative burden and improve clinical and financial outcomes.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: Mountain View, United States
Founded: 2017
Glassdoor
Glassdoor: 3.9
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