Specialist, Market Operations

Coinbase
Singapore
Workplace: RemoteFull timeSGD 117,420 - 123,600 annuallyFunction: IT Support & HelpdeskExperience: 1+ yearsEducation: bachelorsSkills: ["Diagnostic problem-solving","Communication","Cross-functional collaboration","Customer support","Process improvement"]

Provide real-time operational and technical support for Coinbase Derivatives Exchange (CDE) and Deribit, helping keep 24/7 trading, clearing, and connectivity systems healthy. Troubleshoot exchange application and market issues, resolve customer inquiries, and coordinate cross-functional fixes. Execute pre-production deployment testing, support client/vendor onboarding, and identify process improvements. Support investigations including error trade analysis and resolution while translating complex problems for technical and non-technical audiences.

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FursaFursa
Coinbase
Coinbase
11 hours ago

Specialist, Market Operations

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Job Summary

Provide real-time operational and technical support for Coinbase Derivatives Exchange (CDE) and Deribit, helping keep 24/7 trading, clearing, and connectivity systems healthy. Troubleshoot exchange application and market issues, resolve customer inquiries, and coordinate cross-functional fixes. Execute pre-production deployment testing, support client/vendor onboarding, and identify process improvements. Support investigations including error trade analysis and resolution while translating complex problems for technical and non-technical audiences.
Location: Singapore
Workplace: Remote
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide real-time functional and technical support for electronic trading, clearing systems, and exchange applications across CDE and Deribit.
  • •Investigate and resolve customer inquiries related to exchange functionality, market events, connectivity, product schedules, and business technology.
  • •Support internal and external investigations tied to exchange operations, including error trade analysis and resolution.
  • •Coordinate with product and development teams to launch new products, implement platform updates, and execute deployment testing in pre-production environments.
  • •Identify, document, and recommend operational process improvements aligned with business objectives and platform growth.

Pay and Benefits

Salary: SGD 117,420 - 123,600 annually
Perks:Health InsuranceDentalVision

Key Requirements

  • •BA/BS in Information Systems, Economics, Finance, or a technical field with 1+ years in financial markets operations or a technical operations role.
  • •Hands-on knowledge of listed futures or options, including error trade analysis and resolution.
  • •Ability to diagnose and articulate complex technical problems and solutions to technical and non-technical audiences.
  • •Experience delivering multi-channel support (voice, email, chat) while maintaining quality under high-volume, time-sensitive conditions.
  • •Familiarity with prediction markets, event contracts, FIX protocol, network protocols, SQL, or CRM tools such as Salesforce and JIRA (plus).
Experience:1+ yearsFinancial marketsDerivativesElectronic tradingClearingPrediction markets
Education:Bachelor's in Information Systems, Economics, Finance, or a technical field
Skills:Diagnostic problem-solvingCommunicationCross-functional collaborationCustomer supportProcess improvement
Languages:English
Tech Stack:FIX protocolNetwork protocolsSQLSalesforceJIRACRM toolsElectronic tradingClearing systemsExchange applications

Company Brief

Coinbase
Operates a cryptocurrency exchange and financial services platform that enables buying, selling, storing, and earning crypto assets, institutional trading, custody, and developer tools for blockchain applications.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn