NTT

1 year ago

Application Virtualization Engineer

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Last checked: 16 hours agoStatus: Live

Job Summary

Provide second-line managed service for client cloud infrastructure by proactively monitoring, investigating, and resolving cloud incidents, service requests, and alerts while meeting SLA requirements. Administer and troubleshoot Citrix environments (including Citrix Cloud, WEM/MCS/PVS, AppLayering) and support virtual desktop solutions with VMware Horizon and Azure VDI, including image, upgrade, and maintenance activities. Collaborate with technical specialists and recommend operational improvements to optimize client services.

Location: Hyderabad

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Seniority: Mid level

Key Responsibilities

•Provide managed service support for clients by proactively reviewing tickets, incidents, service requests, and alerts in cloud environments.
•Monitor, identify, investigate, and resolve incidents and requests with medium complexity without breaching SLA.
•Administer and support Citrix environments, including Citrix PVS tasks for server maintenance, upgrades, and image maintenance/updates.
•Perform daily maintenance and troubleshooting of Citrix servers and related infrastructure components.
•Support configuration, deployment, and ongoing maintenance/monitoring/upgrading/troubleshooting while collaborating with other technical specialists and applying vendor/Epic best practices.

Key Requirements

•Min 5 to 8 years of experience managing and maintaining Citrix systems (WEM, MCS, PVS, AppLayering, Cloud PaaS) and expertise on Citrix Cloud.
•Experience administering and supporting VMware Horizon View, VMware Horizon Cloud, Azure VDI, and Microsoft FSLogix.
•Daily maintenance and troubleshooting of Citrix servers, including administration on Citrix PVS for maintenance, upgrades, and image updates.
•Ability to make architectural and operational recommendations by applying updates to Citrix environments.
•Good technical depth on Microsoft operating systems and experience with Active Directory GPO-related tasks.

Experience:5-8 yearsCloudSaaS

Skills:Proactive monitoringTroubleshootingProblem-solvingTechnical collaborationFollowing best practices

Certifications:CCA-VCC-VAD-CCCCP-V

Tech Stack:CitrixCitrix WEMCitrix MCSCitrix PVSCitrix AppLayeringCitrix CloudVMware Horizon ViewVMware Horizon CloudAzure VDIMicrosoft FSLogixActive DirectoryGPOMicrosoft WindowsCloud PaaSEPIC

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT