Samsara

1 month ago

Product Support Engineer III

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Senior mobile-focused product support engineer leading complex investigations across Samsara’s mobile ecosystem, mentoring engineers, and driving root-cause analysis, with cross-functional collaboration to improve reliability, observability, and customer outcomes for SaaS mobile applications.

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Act as primary L3/PSE owner for high‑impact and ambiguous mobile issues (Driver, Fleet, routing and dispatch flows; Asset Maintenance, Connected Workflows, mobile‑to‑cloud data mismatches).
•Lead structured, hypothesis‑driven investigations: define the problem, build reproducible cases, analyze logs and telemetry, and drive to clear root cause and mitigation across mobile clients, backend services, and configuration layers.
•Partner closely with engineering teams to assess impact and risk, prioritize fixes or mitigations, and influence roadmaps for reliability, observability, and operational guardrails.
•Own customer and stakeholder communication for critical issues: craft business impact assessments and timelines, provide periodic updates, and deliver customer‑ready narratives and incident summaries.
•Proactively identify patterns across tickets/incidents to recommend product and tooling improvements, and mentor L2 engineers to raise Troubleshooting depth and documentation quality.

Pay and Benefits

Perks:Remote WorkHealth InsuranceLearning BudgetParental Leave

Key Requirements

•BS in Computer Science, Engineering (Mechanical/Electrical), or other technical fields.
•8+ years of experience in technical support, solutions engineering, or similar roles working directly with complex SaaS products; at least one major area of depth in mobile applications or fleet/telematics workflows.
•Proven expertise troubleshooting mobile apps across Android and/or iOS, including device/OS constraints, network behavior, authentication flows, app configuration, and data synchronization with backend services.
•Strong debugging and root-cause analysis skills: decompose ambiguous, multi-system issues, identify high-leverage logs/signals, and drive to mitigation.
•Excellent written and verbal communication in English; able to present complex technical narratives to engineers and non-technical stakeholders across regions.

Experience:8+ yearsSaasMobileTelematics

Education:Bachelor's

Skills:CommunicationOwnershipLeadershipProblem-solving

Languages:English

Tech Stack:AndroidIOSLogsTelemetryDatabricksPythonSQLTableauJIRA

Company Brief

Samsara

Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.

Industry: Supply Chain Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn

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Samsara

1 month ago

Product Support Engineer III

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Act as primary L3/PSE owner for high‑impact and ambiguous mobile issues (Driver, Fleet, routing and dispatch flows; Asset Maintenance, Connected Workflows, mobile‑to‑cloud data mismatches).
•Lead structured, hypothesis‑driven investigations: define the problem, build reproducible cases, analyze logs and telemetry, and drive to clear root cause and mitigation across mobile clients, backend services, and configuration layers.
•Partner closely with engineering teams to assess impact and risk, prioritize fixes or mitigations, and influence roadmaps for reliability, observability, and operational guardrails.
•Own customer and stakeholder communication for critical issues: craft business impact assessments and timelines, provide periodic updates, and deliver customer‑ready narratives and incident summaries.
•Proactively identify patterns across tickets/incidents to recommend product and tooling improvements, and mentor L2 engineers to raise Troubleshooting depth and documentation quality.

Pay and Benefits

Perks:Remote WorkHealth InsuranceLearning BudgetParental Leave

Key Requirements

•BS in Computer Science, Engineering (Mechanical/Electrical), or other technical fields.
•8+ years of experience in technical support, solutions engineering, or similar roles working directly with complex SaaS products; at least one major area of depth in mobile applications or fleet/telematics workflows.
•Proven expertise troubleshooting mobile apps across Android and/or iOS, including device/OS constraints, network behavior, authentication flows, app configuration, and data synchronization with backend services.
•Strong debugging and root-cause analysis skills: decompose ambiguous, multi-system issues, identify high-leverage logs/signals, and drive to mitigation.
•Excellent written and verbal communication in English; able to present complex technical narratives to engineers and non-technical stakeholders across regions.

Experience:8+ yearsSaasMobileTelematics

Education:Bachelor's

Skills:CommunicationOwnershipLeadershipProblem-solving

Languages:English

Tech Stack:AndroidIOSLogsTelemetryDatabricksPythonSQLTableauJIRA

Company Brief

Samsara

Industry: Supply Chain Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn