Senior Engineer - R01568930

Brillio
Guadalajara
Workplace: HybridFull timeFunction: Data Analytics & Business Intelligence0Education: bachelorsSkills: ["Documentation","Troubleshooting","Following structured procedures"]

Provide supervised support for Epic healthcare applications, including routine maintenance, validation, troubleshooting, and ticket updates. Assist with test execution and documentation in Jira, knowledge articles, and support records. Support scheduled upgrades, onboarding, and security/access requests within provider or payer workflows. Participate in build support and payer-platform support activities as assigned, working U.S. business hours.

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FursaFursa
Brillio
Brillio
3 weeks ago

Senior Engineer - R01568930

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Last checked: 2 hours agoStatus: Live

Job Summary

Provide supervised support for Epic healthcare applications, including routine maintenance, validation, troubleshooting, and ticket updates. Assist with test execution and documentation in Jira, knowledge articles, and support records. Support scheduled upgrades, onboarding, and security/access requests within provider or payer workflows. Participate in build support and payer-platform support activities as assigned, working U.S. business hours.
Location: Guadalajara
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Entry level

Key Responsibilities

  • •Execute routine maintenance, validation, and support tasks for Epic healthcare applications under supervision.
  • •Assist with test execution, ticket updates, documentation, and basic application troubleshooting.
  • •Support scheduled upgrades, onboarding activities, and security/access requests in provider or payer workflows.
  • •Participate in department build support or payer-platform support activities as assigned.
  • •Document work clearly in Jira, knowledge articles, test evidence, and support records.

Key Requirements

  • •0-2 years of relevant experience for an entry-level application support role, with exposure to application support or healthcare technology.
  • •Basic proficiency with Jira (or similar ticketing/documentation tools).
  • •Understanding of software testing principles and validation processes.
  • •Familiarity with healthcare application support or enterprise technology environments.
  • •Exposure to Epic terminology, workflows, or healthcare IT concepts.
Experience:0Healthcare technology
Education:Bachelor's in Computer Science, Information Technology, Healthcare Informatics, or related field
Skills:DocumentationTroubleshootingFollowing structured procedures
Tech Stack:JiraEpicSQL

Company Brief

Brillio
Provides digital transformation and IT consulting services, including cloud migration, analytics, digital engineering, and managed services to accelerate business outcomes for enterprises across industries.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Santa Clara, United States
Founded: 2014
WebsiteLinkedIn