Spanish/English Customer Service Representative

Sutherland
Memphis
Workplace: RemoteFull timeUSD 18.5+ hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Organizational skills","Problem-solving","Attention to detail","Professional demeanor"]

Handle inbound calls and manage customer account statuses by analyzing payment history and notes, clearly communicating outcomes, and recommending appropriate solutions. Negotiate acceptable collection arrangements while supporting high-volume casework. Escalate sensitive or complex issues to the Team Leader and document all activity according to established procedures. Join a supportive team with paid training and ongoing career growth, earning $18.50/hr.

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FursaFursa
Sutherland
Sutherland
22 hours ago

Spanish/English Customer Service Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Handle inbound calls and manage customer account statuses by analyzing payment history and notes, clearly communicating outcomes, and recommending appropriate solutions. Negotiate acceptable collection arrangements while supporting high-volume casework. Escalate sensitive or complex issues to the Team Leader and document all activity according to established procedures. Join a supportive team with paid training and ongoing career growth, earning $18.50/hr.
Location: Memphis
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Analyze payment history/notes and clearly communicate account statuses to customers.
  • •Recommend appropriate solutions by analyzing customer accounts and negotiating acceptable collection arrangements.
  • •Promptly report or refer sensitive and complex issues to the Team Leader.
  • •Document all activities in accordance with established procedures clearly and concisely.

Pay and Benefits

Salary: USD 18.5 hourly

Key Requirements

  • •High school diploma (required).
  • •Fluent in English and Spanish (required).
  • •Ability to type a minimum of 30 WPM.
  • •Previous experience in customer service, retail services, and a call contact environment.
  • •Working knowledge of Microsoft Windows, Word, and Excel, with strong communication, attention to detail, and problem-solving skills.
Experience:Customer serviceRetailCall center
Education:High School in High school diploma
Skills:CommunicationOrganizational skillsProblem-solvingAttention to detailProfessional demeanor
Languages:EnglishSpanish
Tech Stack:Microsoft WindowsMicrosoft WordMicrosoft Excel

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor