Roblox

1 month ago

Senior Analyst, Tools and Systems Administrator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Lead and optimize tooling across Roblox Operations in India, administering applications (Zendesk, Absorb, Qualtrics, JIRA) and collaborating with global teams to translate business needs into technical tooling. Own end-to-end tool implementation, onboarding/off-boarding, incident management, and documentation to drive operational efficiency and customer service excellence.

Location: Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Administer and configure applications to support 24/7 operations, including Zendesk, Absorb, Qualtrics, JIRA and other 3rd party and internally developed tools.
•Analyze and translate business requirements into technical requirements, coordinating with operations teams to evaluate new functionality and implement tooling.
•Support vendor team onboarding and off-boarding, including account creation, access provisioning, and the setup and troubleshooting of provisioned tools.
•Respond to and resolve ad-hoc tickets from internal and vendor facing teams via Jira, while monitoring Slack pings, emails, and collaborating with global operational teams.
•Work proactively with internal and external teams to identify, analyze, and resolve tool-related issues before problems arise, ensuring all incident management protocols are diligently followed.

Key Requirements

•7+ years of experience in tools and systems administration, including 2+ years with CRM, IVR, LMS, Knowledge Management tools, live channel support systems, integrations, and database administration.
•2+ years of experience owning end-to-end implementation, instrumentation, and integration of front and back-office applications.
•Ability to use data to identify and lead decision-making for process improvements that enhance operational efficiencies.
•Experience communicating technical information to management, product teams, and both technical and non-technical users.
•Experience leveraging AI / LLM based tools to solve complex problems.

Experience:7+ yearsIT operationsTools administrationCrmIVRLMSKnowledge ManagementLive channel supportDatabase administration

Skills:Analytical thinkingProblem solvingCustomer serviceTeamworkCommunication

Languages:English

Tech Stack:ZendeskAbsorbQualtricsJIRASlackCRMIVRLMSKnowledge ManagementAILLMDatabases

Company Brief

Roblox

Operates an online platform for user-generated games and virtual experiences, enabling creators to build, publish, and monetize interactive 3D experiences for a global community of players.

Industry: Gaming

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Mateo, United States

Founded: 2004

Website LinkedIn

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Roblox

1 month ago

Senior Analyst, Tools and Systems Administrator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Administer and configure applications to support 24/7 operations, including Zendesk, Absorb, Qualtrics, JIRA and other 3rd party and internally developed tools.
•Analyze and translate business requirements into technical requirements, coordinating with operations teams to evaluate new functionality and implement tooling.
•Support vendor team onboarding and off-boarding, including account creation, access provisioning, and the setup and troubleshooting of provisioned tools.
•Respond to and resolve ad-hoc tickets from internal and vendor facing teams via Jira, while monitoring Slack pings, emails, and collaborating with global operational teams.
•Work proactively with internal and external teams to identify, analyze, and resolve tool-related issues before problems arise, ensuring all incident management protocols are diligently followed.

Key Requirements

•7+ years of experience in tools and systems administration, including 2+ years with CRM, IVR, LMS, Knowledge Management tools, live channel support systems, integrations, and database administration.
•2+ years of experience owning end-to-end implementation, instrumentation, and integration of front and back-office applications.
•Ability to use data to identify and lead decision-making for process improvements that enhance operational efficiencies.
•Experience communicating technical information to management, product teams, and both technical and non-technical users.
•Experience leveraging AI / LLM based tools to solve complex problems.

Experience:7+ yearsIT operationsTools administrationCrmIVRLMSKnowledge ManagementLive channel supportDatabase administration

Skills:Analytical thinkingProblem solvingCustomer serviceTeamworkCommunication

Languages:English

Tech Stack:ZendeskAbsorbQualtricsJIRASlackCRMIVRLMSKnowledge ManagementAILLMDatabases

Company Brief

Roblox

Operates an online platform for user-generated games and virtual experiences, enabling creators to build, publish, and monetize interactive 3D experiences for a global community of players.

Industry: Gaming

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Mateo, United States

Founded: 2004

Website LinkedIn