Senior Analyst, Safety Operations Tooling

Roblox
Gurugram
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 7+ yearsSkills: ["Analytical thinking","Proactive problem-solving","Cross-functional communication","Customer focus","Team collaboration"]

Own and evolve a tooling ecosystem that powers Safety, Privacy, Trust & Safety, and Support Operations at Roblox. Administer and configure applications such as Zendesk, Absorb, JIRA, and other tools to enable 24/7 vendor operations. Design queue and routing systems, build dashboards and automated reporting/feedback loops, and translate business requirements into technical tooling improvements while following incident management protocols.

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FursaFursa
Roblox
Roblox
3 months ago

Senior Analyst, Safety Operations Tooling

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Own and evolve a tooling ecosystem that powers Safety, Privacy, Trust & Safety, and Support Operations at Roblox. Administer and configure applications such as Zendesk, Absorb, JIRA, and other tools to enable 24/7 vendor operations. Design queue and routing systems, build dashboards and automated reporting/feedback loops, and translate business requirements into technical tooling improvements while following incident management protocols.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Administer and configure applications (including Zendesk, Absorb, JIRA, and other tools) to support 24/7 operations across multiple vendor sites.
  • •Design and implement queue and routing systems to reduce agent decision fatigue and enable quality support interactions.
  • •Analyze and translate business requirements into technical requirements, coordinating with Operations, Product, and Engineering to implement tooling improvements.
  • •Build and maintain reporting dashboards and create automated reporting/feedback loops to support continuous improvement.
  • •Support vendor onboarding/offboarding (account creation, access provisioning, setup and troubleshooting) and resolve tool-related issues following incident management protocols.

Key Requirements

  • •7+ years of experience in tools and systems administration focused on end-user and agent-facing support.
  • •2+ years of hands-on experience with CRM, IVR, LMS, and knowledge management tools, including Zendesk or similar platforms.
  • •2+ years of end-to-end ownership of implementation, instrumentation, and integration of front- and back-office applications.
  • •Experience integrating third-party tools and managing API-based workflows.
  • •Ability to use data to lead process improvements that enhance operational efficiency.
Experience:7+ years
Skills:Analytical thinkingProactive problem-solvingCross-functional communicationCustomer focusTeam collaboration
Tech Stack:ZendeskAbsorbJIRACRMIVRLMSKnowledge managementAPIAILLMTableauSupersetGoogle AnalyticsZendesk Explore

Company Brief

Roblox
Operates an online platform for user-generated games and virtual experiences, enabling creators to build, publish, and monetize interactive 3D experiences for a global community of players.
Industry: Gaming
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2004
WebsiteLinkedIn