Customer Billing Support Call Center Agent

Eaton
Mexico
Workplace: HybridFull timeFunction: Product ManagementEducation: bachelorsSkills: ["Customer Focus","Conflict Resolution","Analytical and Critical Thinking","Attention to Detail","Time Management and Prioritization"]

Serve as the primary contact for vendors, third-party providers, and internal teams to handle invoicing and financial support for Critical Power Solutions products. Accurately process invoices and credits, reconcile discrepancies and payment issues, coordinate tax documentation, support vendor onboarding, and manage credit requests. Maintain AP communication channels and vendor portals while delivering customer service that meets phone/email and service-level metrics in a high-volume environment.

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Eaton
Eaton
2 weeks ago

Customer Billing Support Call Center Agent

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Last checked: 1 day agoStatus: Live

Job Summary

Serve as the primary contact for vendors, third-party providers, and internal teams to handle invoicing and financial support for Critical Power Solutions products. Accurately process invoices and credits, reconcile discrepancies and payment issues, coordinate tax documentation, support vendor onboarding, and manage credit requests. Maintain AP communication channels and vendor portals while delivering customer service that meets phone/email and service-level metrics in a high-volume environment.
Location: Mexico
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Act as the primary point of contact for invoicing, credits, payment status, and financial inquiries for vendors and internal teams.
  • •Submit, track, and monitor invoices to ensure timely and accurate processing; investigate and resolve invoice discrepancies, disputes, and payment issues.
  • •Complete vendor onboarding documentation, including vendor information sheets and portal registrations.
  • •Manage customer credit requests and collaborate with Finance to resolve issues and process credit memos in line with company policies.
  • •Deliver exceptional customer service by meeting or exceeding phone/email quality and service level metrics while supporting information flow among customers, vendors, Finance, Operations, and service teams.

Key Requirements

  • •Bachelor’s degree in Business Administration, Finance, Accounting, Supply Chain, Economics, or a related discipline.
  • •Minimum of 3 years of customer-facing experience in invoicing, finance operations, or accounts payable.
  • •Experience supporting vendors, customers, and cross-functional stakeholders in a professional business environment.
  • •Proficiency in billing verification, invoice reconciliation, and resolving complex issues while maintaining customer satisfaction.
  • •Advanced English proficiency (written and verbal) and strong Microsoft Office skills, especially Excel and Outlook.
Experience:Customer-facingAccounts payableInvoicingFinance operations
Education:Bachelor's
Skills:Customer FocusConflict ResolutionAnalytical and Critical ThinkingAttention to DetailTime Management and Prioritization
Languages:English
Tech Stack:SAPSalesforceMicrosoft ExcelOutlookVendor portalsElectronic invoicing systems

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn