Technical Production Support/Senior Consultant Specialist (Pune, MH, IN, 411006)

HSBC
Pune, Mumbai
Workplace: OnsiteFull timeFunction: Consulting & AdvisoryExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Presentation","Influencing","Incident management","Root cause analysis"]

Provide L1/L2 application support for Front Office and Back Office systems across functions, managing incident and problem management, hygiene, and root-cause follow-ups with internal and vendor teams. Prepare incident and quality dashboards for management reporting. Monitor and support patching for application/infrastructure vulnerabilities and ensure compliance with HSBC and regulatory cyber security governance. Collaborate on IT controls, BCP/DR drills, audits, and “change the bank” delivery initiatives.

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FursaFursa
HSBC
HSBC
3 weeks ago

Technical Production Support/Senior Consultant Specialist (Pune, MH, IN, 411006)

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Last checked: 3 hours agoStatus: Live

Job Summary

Provide L1/L2 application support for Front Office and Back Office systems across functions, managing incident and problem management, hygiene, and root-cause follow-ups with internal and vendor teams. Prepare incident and quality dashboards for management reporting. Monitor and support patching for application/infrastructure vulnerabilities and ensure compliance with HSBC and regulatory cyber security governance. Collaborate on IT controls, BCP/DR drills, audits, and “change the bank” delivery initiatives.
Location: Pune, Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Mid level

Key Responsibilities

  • •Handle L1 & L2 support for local applications, including Front Office and Back Office systems across functions at the entity level.
  • •Manage incident management, problem management, and hygiene, including root-cause assessment and follow-ups with internal and vendor teams.
  • •Escalate serious concerns to senior management and prepare incident and quality dashboards for management reporting.
  • •Liaise with relevant teams to monitor and support patching of application and infrastructure vulnerabilities and ensure compliance with HSBC and regulatory cyber security frameworks.
  • •Support ITSO governance and controls, BCP/DR drills, market rehearsal participation, special trading occasions, and audits, and track these regularly.

Key Requirements

  • •Bachelor's degree in Software Engineering, Computer Science, or Information Technology.
  • •Minimum 5 years of experience in Cash Equities and Derivatives Front Office trading, including algorithmic trading (Omnenest).
  • •Comprehensive knowledge of the trade lifecycle process, including upstream systems flow and middle/back-office processes.
  • •NISM SORM 7 (or higher) certification.
  • •Hands-on technical experience (3+ years) with Linux and Windows, plus databases such as Oracle, MS-SQL, and MySQL.
Experience:5+ yearsCash equitiesDerivativesFront officeAlgorithmic tradingTrading environment
Education:Bachelor's in Software Engineering, Computer Science or Information Technology
Skills:CommunicationPresentationInfluencingIncident managementRoot cause analysis
Certifications:NISM SORM 7
Tech Stack:LinuxWindowsOracleMS-SQLMySQLOmnenestFIXXMLJenkinsJiraConfluenceCI-CDCC++Python

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn