T. Rowe Price

2 days ago

Client Experience Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Shape and evolve digital experiences for US financial advisors and intermediary clients by serving as product owner for key tools. Own requirements and prioritization for web-based capabilities such as login/registration, subscription services, online scheduling, and planning and analysis. Collaborate with Agile teams through the full lifecycle, use analytics and user feedback to drive continuous improvement, and provide operational support to resolve client experience issues.

Location: Baltimore

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Serve as product owner for assigned digital products and initiatives, partnering with stakeholders to identify needs, define requirements, and prioritize enhancements.
•Support advisor digital tools and experiences, including login/registration, subscription services, online scheduling, and planning and analysis tools.
•Work with an Agile development team through the product lifecycle, including requirements gathering, user story development, backlog prioritization, testing, deployment, and post-launch support.
•Partner with the business and client to define project requirements and manage the end-to-end completion process while keeping teams updated on timelines and progress.
•Use data, analytics, user feedback, and research to identify opportunities, recommend enhancements, analyze performance metrics, and provide operational support/troubleshooting for digital experiences.

Pay and Benefits

Perks:Health InsurancePaid LeavePensionParental Leave

Key Requirements

•Bachelor's degree or equivalent combination of education and relevant experience.
•5+ years of relevant professional experience in product management, digital experience management, or a related field.
•Experience working in an Agile environment partnering with software development teams through the full product lifecycle.
•Strong stakeholder management, communication, and relationship-building skills.
•Analytical mindset with experience using data and insights to support decision making and prioritize enhancements.

Experience:5+ years

Education:Bachelor's

Skills:CollaborationStakeholder managementCommunicationAnalytical mindsetPrioritization

Tech Stack:AgileAdobe MarTech

Company Brief

T. Rowe Price

Global investment management firm offering mutual funds, retirement services, and advisory solutions for individual and institutional investors. Manages assets across equities, fixed income, multi-asset, and alternative strategies.

Industry: Asset Management

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Baltimore, United States

Founded: 1937

Website LinkedIn

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T. Rowe Price

2 days ago

Client Experience Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Baltimore

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Serve as product owner for assigned digital products and initiatives, partnering with stakeholders to identify needs, define requirements, and prioritize enhancements.
•Support advisor digital tools and experiences, including login/registration, subscription services, online scheduling, and planning and analysis tools.
•Work with an Agile development team through the product lifecycle, including requirements gathering, user story development, backlog prioritization, testing, deployment, and post-launch support.
•Partner with the business and client to define project requirements and manage the end-to-end completion process while keeping teams updated on timelines and progress.
•Use data, analytics, user feedback, and research to identify opportunities, recommend enhancements, analyze performance metrics, and provide operational support/troubleshooting for digital experiences.

Pay and Benefits

Perks:Health InsurancePaid LeavePensionParental Leave

Key Requirements

•Bachelor's degree or equivalent combination of education and relevant experience.
•5+ years of relevant professional experience in product management, digital experience management, or a related field.
•Experience working in an Agile environment partnering with software development teams through the full product lifecycle.
•Strong stakeholder management, communication, and relationship-building skills.
•Analytical mindset with experience using data and insights to support decision making and prioritize enhancements.

Experience:5+ years

Education:Bachelor's

Skills:CollaborationStakeholder managementCommunicationAnalytical mindsetPrioritization

Tech Stack:AgileAdobe MarTech

Company Brief

T. Rowe Price

Industry: Asset Management

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Baltimore, United States

Founded: 1937

Website LinkedIn