Senior Manager, Quality Assurance

Centene
Missouri
Workplace: RemoteFull timeUSD 102,900 - 190,500 annuallyFunction: QA, Test & Release EngineeringExperience: 6+ yearsEducation: bachelorsSkills: ["Leadership","Mentoring","Cross-functional collaboration","Problem solving","Communication"]

Manage and improve the quality of departmental interactions, systems, and processes to deliver an ideal customer experience while meeting external compliance requirements. Lead targeted monitoring, identify gaps in testing/control effectiveness, and develop remediation plans. Report quality performance and oversee KPI metrics, mentoring the quality assurance team and updating training programs. Support onboarding, hiring, and performance/reward decisions for the QA function.

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FursaFursa
Centene
Centene
1 day ago

Senior Manager, Quality Assurance

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Manage and improve the quality of departmental interactions, systems, and processes to deliver an ideal customer experience while meeting external compliance requirements. Lead targeted monitoring, identify gaps in testing/control effectiveness, and develop remediation plans. Report quality performance and oversee KPI metrics, mentoring the quality assurance team and updating training programs. Support onboarding, hiring, and performance/reward decisions for the QA function.
Location: Missouri
Workplace: Remote
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Manage and improve the quality of departmental interactions, systems, and relevant processes in support of an ideal customer experience and regulatory compliance.
  • •Lead targeted monitoring and use findings to identify gaps in testing control effectiveness and operational efficiencies.
  • •Develop and oversee remediation plans and controls when risk is identified, and report quality assurance performance to functional leadership.
  • •Oversee quality assurance team KPI metrics and influence cross-functional collaboration and feedback loops.
  • •Mentor QA team members, manage performance/improvement plans, and update training materials/programs; support onboarding, hiring, and performance/reward decisions.

Pay and Benefits

Salary: USD 102,900 - 190,500 annually
Perks:Health Insurance401kEquityPaid Leave

Key Requirements

  • •Bachelor's degree and 6+ years of related experience, including prior management experience.
  • •Ability to manage and improve quality of departmental interactions, systems, and processes while adhering to external compliance requirements.
  • •Leads identification of deficiencies/gaps in testing control effectiveness and develops remediation strategies.
  • •Experience reporting quality assurance performance and effectiveness with improvement plans to functional leadership.
  • •Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.
Experience:6+ yearsCustomer careHealthcare
Education:Bachelor's
Skills:LeadershipMentoringCross-functional collaborationProblem solvingCommunication

Eligibility

Visa:H-1BL-1O-1H-1B1F-1J-1OPTCPT
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Centene
Centene Corporation is a diversified, multinational healthcare enterprise that provides government-sponsored and commercial healthcare programs and services, specializing in Medicaid, Medicare, and specialty benefits management across the United States.
Industry: Health Insurance (Payers)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1984
WebsiteLinkedIn