CAE

4 weeks ago

Product Specialist / L2 Tech support

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Technical support specialist providing second-level support for the Flight Plan Manager aircraft operations product. You will diagnose complex customer issues, analyze logs, coordinate with engineering/product/sales, configure and implement technical solutions, document procedures, and mentor teammates. The role requires on-site work in Bangalore (rotational, some evenings/weekends), strong English communication, and experience with high-availability Windows/Linux environments.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide second-level technical support for the Flight Plan Manager application, including monitoring, operations, maintenance, and deployments.
•Diagnose and resolve complex customer-reported issues by analyzing logs, tracing application processes, and performing data investigations.
•Maintain proactive and consistent communication with customers, particularly during high-severity incidents.
•Collaborate with engineering, product, and sales teams to deliver effective technical solutions.
•Document issues, resolutions, and technical procedures to improve internal knowledge and operational efficiency.

Key Requirements

•Minimum 2 years in technical support, application engineering, DevOps, or related field.
•Hands-on experience with high-availability application environments on Windows and/or Linux.
•Experience with Microsoft SQL Server, including SQL querying and basic data analysis.
•Experience using troubleshooting and tracing tools (e.g., SQL Profiler, ProcMon, or similar).
•Familiarity with monitoring tools (e.g., Zabbix or equivalent).

Experience:2+ yearsAviationAirlineFlight operations

Education:Bachelor's

Skills:CommunicationCustomer serviceProblem-solvingTeamworkPrioritization

Languages:English

Tech Stack:WindowsLinuxSQL ServerSQL ProfilerProcMonZabbixFTPMQ

Company Brief

CAE

Provides simulation technologies, integrated training services, and flight training for civil aviation, defense, and healthcare customers worldwide, delivering pilot training, mission rehearsal, and simulation solutions.

Industry: Aviation Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Montreal, Canada

Founded: 1947

Website LinkedIn

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CAE