Product Specialist / L2 Tech support

CAE
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Communication","Customer service","Problem-solving","Teamwork","Prioritization"]

Technical support specialist providing second-level support for the Flight Plan Manager aircraft operations product. You will diagnose complex customer issues, analyze logs, coordinate with engineering/product/sales, configure and implement technical solutions, document procedures, and mentor teammates. The role requires on-site work in Bangalore (rotational, some evenings/weekends), strong English communication, and experience with high-availability Windows/Linux environments.

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FursaFursa
CAE
CAE
2 months ago

Product Specialist / L2 Tech support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 days agoStatus: Live

Job Summary

Technical support specialist providing second-level support for the Flight Plan Manager aircraft operations product. You will diagnose complex customer issues, analyze logs, coordinate with engineering/product/sales, configure and implement technical solutions, document procedures, and mentor teammates. The role requires on-site work in Bangalore (rotational, some evenings/weekends), strong English communication, and experience with high-availability Windows/Linux environments.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide second-level technical support for the Flight Plan Manager application, including monitoring, operations, maintenance, and deployments.
  • •Diagnose and resolve complex customer-reported issues by analyzing logs, tracing application processes, and performing data investigations.
  • •Maintain proactive and consistent communication with customers, particularly during high-severity incidents.
  • •Collaborate with engineering, product, and sales teams to deliver effective technical solutions.
  • •Document issues, resolutions, and technical procedures to improve internal knowledge and operational efficiency.

Key Requirements

  • •Minimum 2 years in technical support, application engineering, DevOps, or related field.
  • •Hands-on experience with high-availability application environments on Windows and/or Linux.
  • •Experience with Microsoft SQL Server, including SQL querying and basic data analysis.
  • •Experience using troubleshooting and tracing tools (e.g., SQL Profiler, ProcMon, or similar).
  • •Familiarity with monitoring tools (e.g., Zabbix or equivalent).
Experience:2+ yearsAviationAirlineFlight operations
Education:Bachelor's
Skills:CommunicationCustomer serviceProblem-solvingTeamworkPrioritization
Languages:English
Tech Stack:WindowsLinuxSQL ServerSQL ProfilerProcMonZabbixFTPMQ

Company Brief

CAE
Provides simulation technologies, integrated training services, and flight training for civil aviation, defense, and healthcare customers worldwide, delivering pilot training, mission rehearsal, and simulation solutions.
Industry: Aviation Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Montreal, Canada
Founded: 1947
WebsiteLinkedIn