Netflix

6 days ago

JR41525 Technology Experience Specialist (12 months FTC)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Own enterprise technology support across identity, access, and user technology experiences. Serve as a domain expert and escalation partner for complex support issues while driving documentation and Help Center content, including self-serve bots. Synthesize insights from ticketing and stakeholder input into actionable improvements, curate a technical data backlog, and administer systems like Google Workspace, Okta, Duo MFA, and Active Directory to keep employees secure and productive.

Location: Amsterdam

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: IT Operations (Systems/Network Admin)

Seniority: Mid level

Key Responsibilities

•Act as a domain expert and escalation partner for complex or emerging support issues, coordinating with Engineering for systemic bugs.
•Drive training and knowledge management by creating, maintaining, and measuring Help Center content and self-serve support resources.
•Synthesize user experience learnings from Jira and stakeholder input into actionable narratives and prioritize enhancement opportunities.
•Own and curate the N-Tech data backlog, maintaining data hygiene and incorporating ticket and stakeholder patterns for prioritization.
•Administer and troubleshoot identity lifecycle and access across Google Workspace, Okta (passwordless), Duo MFA, Pandora, and Active Directory.

Key Requirements

•5+ years of experience in corporate IT, systems administration, or technology support.
•Comfort using GenAI productivity tools (e.g., Claude, Gemini, ChatGPT) within technical workflows.
•Ability to assess and leverage support data to identify trends and translate information into actionable knowledge.
•Proficiency with identity and access management tools such as Okta, Duo MFA, and Active Directory, including protocols like SAML, OAuth, and SCIM.
•Hands-on administration of Google Workspace and experience managing endpoints with tools like Jamf Pro and/or Microsoft Intune.

Skills:Problem-solvingCommunicationPartneringAnalytical thinkingContinuous improvement

Tech Stack:GenAIClaudeGeminiChatGPTOktaDuo MFAPandoraActive DirectorySAMLOAuthSCIMGoogle WorkspaceGoogle Admin consoleGAMJamf ProMicrosoft IntuneMacOSWindowsVPNIvanti

Company Brief

Netflix

Global subscription streaming service that produces and distributes movies, TV series, and games across multiple devices, operating worldwide with extensive original content and localized offerings.

Industry: Streaming Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Los Gatos, United States

Founded: 1997

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Netflix

6 days ago

JR41525 Technology Experience Specialist (12 months FTC)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Amsterdam

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: IT Operations (Systems/Network Admin)

Seniority: Mid level

Key Responsibilities

•Act as a domain expert and escalation partner for complex or emerging support issues, coordinating with Engineering for systemic bugs.
•Drive training and knowledge management by creating, maintaining, and measuring Help Center content and self-serve support resources.
•Synthesize user experience learnings from Jira and stakeholder input into actionable narratives and prioritize enhancement opportunities.
•Own and curate the N-Tech data backlog, maintaining data hygiene and incorporating ticket and stakeholder patterns for prioritization.
•Administer and troubleshoot identity lifecycle and access across Google Workspace, Okta (passwordless), Duo MFA, Pandora, and Active Directory.

Key Requirements

•5+ years of experience in corporate IT, systems administration, or technology support.
•Comfort using GenAI productivity tools (e.g., Claude, Gemini, ChatGPT) within technical workflows.
•Ability to assess and leverage support data to identify trends and translate information into actionable knowledge.
•Proficiency with identity and access management tools such as Okta, Duo MFA, and Active Directory, including protocols like SAML, OAuth, and SCIM.
•Hands-on administration of Google Workspace and experience managing endpoints with tools like Jamf Pro and/or Microsoft Intune.

Skills:Problem-solvingCommunicationPartneringAnalytical thinkingContinuous improvement

Tech Stack:GenAIClaudeGeminiChatGPTOktaDuo MFAPandoraActive DirectorySAMLOAuthSCIMGoogle WorkspaceGoogle Admin consoleGAMJamf ProMicrosoft IntuneMacOSWindowsVPNIvanti

Company Brief

Netflix

Global subscription streaming service that produces and distributes movies, TV series, and games across multiple devices, operating worldwide with extensive original content and localized offerings.

Industry: Streaming Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Los Gatos, United States

Founded: 1997

Glassdoor: 4.1

Website LinkedIn Glassdoor