Technical Support Senior Technician

Dell
Casablanca
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Troubleshooting","Problem-solving","Organizational skills","Customer handling"]

Provide first-level technical support for Dell customers in Casablanca, handling inquiries by phone and email. Diagnose issues for desktops, laptops, peripherals, and customized software assistance using troubleshooting techniques and tools. Log, track, and manage incidents according to documented guidelines through problem resolution, keeping customers informed and maintaining accurate records in the customer database. Support installation, configuration, and proper functioning of Dell products and related services.

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FursaFursa
Dell
Dell
4 days ago

Technical Support Senior Technician

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide first-level technical support for Dell customers in Casablanca, handling inquiries by phone and email. Diagnose issues for desktops, laptops, peripherals, and customized software assistance using troubleshooting techniques and tools. Log, track, and manage incidents according to documented guidelines through problem resolution, keeping customers informed and maintaining accurate records in the customer database. Support installation, configuration, and proper functioning of Dell products and related services.
Location: Casablanca
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide first-level technical support to customers via phone or email.
  • •Use troubleshooting techniques and tools to identify technical defects and issues.
  • •Assign incidents according to documented guidelines and procedures.
  • •Support customers through problem resolution while keeping them informed throughout the incident.
  • •Clearly log, track, and maintain solution details while updating the customer database.

Key Requirements

  • •Fluent communication skills in English & French.
  • •Minimum 1-year related experience in technical support.
  • •Ability to analyze and solve technical problems using troubleshooting skills.
  • •Good organizational and interpersonal skills.
  • •Excellent telephone and customer handling skills.
Experience:1+ yearsTechnical support
Skills:CommunicationTroubleshootingProblem-solvingOrganizational skillsCustomer handling
Languages:EnglishFrench

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
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Glassdoor: 3.8
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