Service Manager - Philpott Motors

Sonic Automotive
Netherlands
Workplace: OnsiteFull timeUSD 100,000 - 175,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: high_schoolSkills: ["Customer service","Communication","Interpersonal skills","Organizational skills","Problem-solving"]

Oversee daily operations of the service department at Philpott Motors, leading service advisors and technicians to meet performance goals and deliver exceptional customer satisfaction. Build and standardize efficient service processes, ensure accurate repair documentation and warranty claims, and track KPIs to improve profitability. Manage scheduling, labor, budgets, and compliance, while mentoring the team and aligning goals with the dealership’s objectives.

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Sonic Automotive
Sonic Automotive
2 days ago

Service Manager - Philpott Motors

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Job Summary

Oversee daily operations of the service department at Philpott Motors, leading service advisors and technicians to meet performance goals and deliver exceptional customer satisfaction. Build and standardize efficient service processes, ensure accurate repair documentation and warranty claims, and track KPIs to improve profitability. Manage scheduling, labor, budgets, and compliance, while mentoring the team and aligning goals with the dealership’s objectives.
Location: Netherlands
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead and manage the service team, including service advisors and technicians, to maintain performance and customer service levels.
  • •Develop and implement service department processes to optimize efficiency and workflow.
  • •Ensure accurate and timely service documentation, including repair orders and warranty claims.
  • •Monitor and analyze department KPIs to drive improvement and maximize profitability.
  • •Forecast department goals, manage budgets, and control costs through scheduling and labor management.

Pay and Benefits

Salary: USD 100,000 - 175,000 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •3+ years of experience as a Service Manager in an automotive dealership setting.
  • •Comprehensive understanding of automotive service repair and maintenance processes.
  • •Proficiency with dealership management software and other computer applications.
  • •Strong customer service, communication, and interpersonal skills.
  • •Valid driver’s license with a clean driving record and ability to pass background checks, MVR, and drug testing.
Experience:3+ yearsAutomotiveAutomotive dealership
Education:High School
Skills:Customer serviceCommunicationInterpersonal skillsOrganizational skillsProblem-solving
Licenses:Valid driver’s license
Languages:English
Tech Stack:Dealership management software

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn