Team Lead, Market Operations - Norfolk, VA

Carvana
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsSkills: ["Leadership","Interpersonal skills","Problem-solving","Coaching","Strategic thinking"]

Lead day-to-day operations for a local Carvana market hub, ensuring a strong employee and customer experience. Manage a team of Customer Advocates, including interviewing, onboarding, training, coaching, goal setting, and performance check-ins. Monitor business trends, generate and present regular reports, and drive continuous improvements to customer and advocate experience while handling complex customer-facing issues and supporting fast-paced logistics and deliveries.

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FursaFursa
Carvana
Carvana
1 day ago

Team Lead, Market Operations - Norfolk, VA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Lead day-to-day operations for a local Carvana market hub, ensuring a strong employee and customer experience. Manage a team of Customer Advocates, including interviewing, onboarding, training, coaching, goal setting, and performance check-ins. Monitor business trends, generate and present regular reports, and drive continuous improvements to customer and advocate experience while handling complex customer-facing issues and supporting fast-paced logistics and deliveries.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Run the local Carvana hub, including market launch, operations, logistics, consumer branding, team engagement, and ongoing market success.
  • •Help interview, select, onboard, and train Customer Advocates; provide tools, resources, and guidance to support success.
  • •Continuously develop the team through feedback, performance check-ins, and goal setting to improve performance and skills.
  • •Generate and monitor regular reports and present updates to upper management.
  • •Serve as the go-to expert, jump in during deliveries/operations, drive consistent customer experience, and address complex, sensitive customer-facing issues.

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

  • •5+ years of work experience in a customer-facing team environment.
  • •3+ years of management experience leading and developing others.
  • •Proven experience developing and coaching employees.
  • •Experience with strategic planning and process improvement to exceed goals.
  • •Ability to diagnose and solve problems with varying complexity while maintaining a strong customer experience.
Experience:5+ years
Skills:LeadershipInterpersonal skillsProblem-solvingCoachingStrategic thinking
Licenses:Salesperson license
Languages:English
Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn