People Technology Support Specialist

Aveva
Hyderabad, India
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer service","Written communication","Stakeholder management","Attention to detail","Time management"]

Provide day-to-day support for AVEVA’s People Technology platforms, primarily Workday, ServiceNow HRSD, and Peakon. Triage and manage incoming queries, route or escalate issues, and maintain accurate case notes while meeting SLAs. Execute Service Requests and EIBs, contribute to knowledge articles and the team knowledge base, and support UAT/regression testing by running test scripts and identifying defects. Handle data responsibly and support audit and data-quality activities.

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FursaFursa
Aveva
Aveva
1 day ago

People Technology Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Provide day-to-day support for AVEVA’s People Technology platforms, primarily Workday, ServiceNow HRSD, and Peakon. Triage and manage incoming queries, route or escalate issues, and maintain accurate case notes while meeting SLAs. Execute Service Requests and EIBs, contribute to knowledge articles and the team knowledge base, and support UAT/regression testing by running test scripts and identifying defects. Handle data responsibly and support audit and data-quality activities.
Location: Hyderabad, India
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Act as the first point of contact for People Technology queries, guiding users on functionality, processes, and best practices.
  • •Triage and manage incoming requests, performing initial issue analysis and routing or escalating appropriately.
  • •Monitor support queues, meet SLAs, and maintain accurate case notes for traceability and audit requirements.
  • •Assist with executing EIBs and processing Service Request cases while ensuring accuracy and adherence to system controls and procedures.
  • •Support knowledge articles and work instructions, maintain the internal knowledge base, and help with UAT/regression testing by running test scripts and identifying defects.

Pay and Benefits

Perks:Health InsurancePaid LeaveChildcareParental LeaveLearning BudgetHome OfficeWellness Stipend

Key Requirements

  • •1–2 years’ experience in HR technology, systems support, or a related operational support role.
  • •Basic understanding of HR systems, data structures, and system architecture.
  • •Experience using case or ticket management systems (e.g., ServiceNow).
  • •Strong attention to detail, maintaining accurate system data, records, and audit-ready documentation.
  • •Understanding of GDPR and responsible handling of sensitive employee data.
Experience:HR technologySystems support
Skills:Customer serviceWritten communicationStakeholder managementAttention to detailTime management
Tech Stack:WorkdayServiceNow HRSDServiceNowPeakonTicket managementGDPR

Company Brief

Aveva
Provides industrial software for engineering, design, and information management across industries including oil & gas, manufacturing, and utilities. Delivers solutions for digital transformation, asset performance, and operations optimization.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cambridge, United Kingdom
Founded: 1967
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn