NTT

1 month ago

Senior Associate Software Developer

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Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Ensure client application technologies (including ERP and middleware) remain operational by proactively monitoring, investigating, and resolving incidents, service requests, and alerts. Provide second-line support with medium complexity using ticketing tools like ServiceNow, update tickets, and log incidents while respecting SLAs. Execute and document change management, coordinate with teams and clients for escalations, and contribute to trend analysis and continuous improvement, including disaster recovery support.

Location: Indonesia

Workplace: Hybrid

Employment Type: Full time

Job Function: Software Engineering

Seniority: Mid level

Key Responsibilities

•Monitor and resolve application incidents, service requests, and alerts to keep client services running within SLAs.
•Provide second-line support by investigating issues, logging incidents, and updating tickets with resolution tasks.
•Execute change management activities, ensuring changes are documented and properly approved.
•Collaborate with automation teams and coach Service Desk/L1 teams; handle initial client escalations for operational issues.
•Identify problems before they impact clients and produce trend analysis reports; support approved maintenance and disaster recovery functions.

Key Requirements

•Hands-on experience managing platforms including ERP, middleware, and other business-critical software.
•Moderate managed services experience, including knowledge of ticketing tools such as ServiceNow.
•Ability to handle multiple tasks, perform change management, and lead troubleshooting effectively.
•Strong planning and adaptability in changing circumstances.
•Bachelor’s degree in information technology/computing or equivalent work experience.

Education:Bachelor's

Skills:CommunicationActive listeningProblem-solvingTeamworkChange management

Tech Stack:ServiceNowERPMiddleware

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT