HSBC

1 month ago

Customer Solutions Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Customer Solutions Specialist drives outbound cross-selling to existing HSBC customers in Kuala Lumpur, meeting daily KPIs while delivering compliant, needs-based financial product recommendations and maintaining data security within a team-focused environment.

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Conduct outbound telemarketing calls to existing bank customers with the objective of cross-selling suitable financial products – Cards, Personal Financing, CASA, Premier (upgrade & cross-sell).
•Achieve daily KPIs (e.g., number of calls, talk-time, submissions) and meet or exceed monthly performance expectations (PE).
•Identify and maximize sales opportunities through effective customer engagement and needs-based selling.
•Proactively work with Team Managers, Customer Acquisition to plan, execute and optimize sales activities, ensuring alignment with business priorities.
•Provide professional and customer-centric sales interactions that align with customer needs.

Key Requirements

•Min SPM qualification, Diploma/Degree in any field or equivalent sales experience would be an added advantage.
•A team player with an energetic and flexible working style.
•Strong interpersonal and communication skills with the ability to engage with customer effectively.
•Proven ability to work under pressure and meet sales KPIs in a fast-paced environment.
•Multilingual ability (English, Bahasa Malaysia and/or Mandarin) to cater to diverse customer segments

Experience:BankingFinancial servicesRetail banking

Education:Bachelor's

Skills:CommunicationInterpersonalCustomer serviceSalesTeamwork

Languages:EnglishBahasa MalaysiaMandarin

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

1 month ago

Customer Solutions Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Conduct outbound telemarketing calls to existing bank customers with the objective of cross-selling suitable financial products – Cards, Personal Financing, CASA, Premier (upgrade & cross-sell).
•Achieve daily KPIs (e.g., number of calls, talk-time, submissions) and meet or exceed monthly performance expectations (PE).
•Identify and maximize sales opportunities through effective customer engagement and needs-based selling.
•Proactively work with Team Managers, Customer Acquisition to plan, execute and optimize sales activities, ensuring alignment with business priorities.
•Provide professional and customer-centric sales interactions that align with customer needs.

Key Requirements

•Min SPM qualification, Diploma/Degree in any field or equivalent sales experience would be an added advantage.
•A team player with an energetic and flexible working style.
•Strong interpersonal and communication skills with the ability to engage with customer effectively.
•Proven ability to work under pressure and meet sales KPIs in a fast-paced environment.
•Multilingual ability (English, Bahasa Malaysia and/or Mandarin) to cater to diverse customer segments

Experience:BankingFinancial servicesRetail banking

Education:Bachelor's

Skills:CommunicationInterpersonalCustomer serviceSalesTeamwork

Languages:EnglishBahasa MalaysiaMandarin

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn