Citizens Branch Manager

Citizens Bank
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: high_schoolSkills: ["Leadership","Coaching","Communication","Relationship building","Community engagement"]

Lead a high-volume branch to exceed customer expectations while driving sales growth and a strong customer-centric culture. You’ll coach and develop colleagues, manage branch execution and outcomes, and ensure operational integrity and P&L performance. In a digital-first environment, you’ll leverage mobile and online banking accessibility, communicate business priorities, and serve as a visible brand ambassador by connecting with the local community to grow relationships.

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Citizens Bank
Citizens Bank
1 day ago

Citizens Branch Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead a high-volume branch to exceed customer expectations while driving sales growth and a strong customer-centric culture. You’ll coach and develop colleagues, manage branch execution and outcomes, and ensure operational integrity and P&L performance. In a digital-first environment, you’ll leverage mobile and online banking accessibility, communicate business priorities, and serve as a visible brand ambassador by connecting with the local community to grow relationships.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead branch performance to exceed customer expectations and deliver exceptional customer experiences.
  • •Drive sales growth by directing colleague and sales activities to meet and exceed key targets.
  • •Coach and develop colleagues, implementing coaching plans to achieve individual and branch-wide goals.
  • •Own branch execution and outcomes by applying financial acumen and strategic insights to guide decisions.
  • •Connect with the local community to cultivate new customer relationships and deepen existing ones.

Key Requirements

  • •High school diploma or equivalent required.
  • •Leadership experience coaching and developing others to drive sales excellence and world-class customer service in a high-volume branch environment.
  • •4+ years of sales management experience in retail or branch banking.
  • •Proven record managing objectives to meet sales goals, deadlines, and branch goals in a profit and loss environment.
  • •Successful completion of SAFE Act requirements, including required background checks and obtaining a unique identifier from NMLS.
Experience:Retail bankingBranch bankingSales management
Education:High School
Skills:LeadershipCoachingCommunicationRelationship buildingCommunity engagement
Licenses:SAFE ActNMLS
Tech Stack:Mobile and Online Banking

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website