Customer Success Engineer

Resend
Americas, United States
Workplace: RemoteFull timeUSD 120,000 - 140,000 annuallyFunction: Customer Success & Account ManagementExperience: 3-5 yearsSkills: ["Customer empathy","Problem-solving","Communication","Ownership","Ability to work under pressure"]

Own customer-facing support for a fast-growing developer email platform by handling requests, debugging issues, and shipping fixes that prevent recurring tickets. Improve an AI support agent through prompt/tool refinement and evaluation work. Create guides and examples to help developers succeed, proactively identify customer “papercuts,” and advocate for customer needs across the broader team. Fully remote across UTC-3 to UTC-8 with occasional travel for offsites and events.

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FursaFursa
Resend
Resend
1 month ago

Customer Success Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own customer-facing support for a fast-growing developer email platform by handling requests, debugging issues, and shipping fixes that prevent recurring tickets. Improve an AI support agent through prompt/tool refinement and evaluation work. Create guides and examples to help developers succeed, proactively identify customer “papercuts,” and advocate for customer needs across the broader team. Fully remote across UTC-3 to UTC-8 with occasional travel for offsites and events.
Location: Americas, United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Be the front-line of customer requests.
  • •Debug, report, and ship scoped fixes for bugs and regressions.
  • •Turn recurring tickets into permanent fixes via docs, product PRs, or agent improvements.
  • •Train and improve an AI support agent by refining prompts, adding tools, and running evals.
  • •Create guides and examples, proactively identify customer papercuts, and advocate for customer needs with the team.
Travel: Low travel

Pay and Benefits

Salary: USD 120,000 - 140,000 annually

Key Requirements

  • •3-5 years of technical support or success experience.
  • •Ability to handle and perform under customer pressure.
  • •Experience scaling support at a high-growth company using automation and AI.
  • •Experience improving email deliverability.
  • •Love helping solve problems for developers.
Experience:3-5 yearsTechnical supportCustomer successHigh-growthAutomationAIDeveloper tools
Skills:Customer empathyProblem-solvingCommunicationOwnershipAbility to work under pressure
Tech Stack:Next.jsPlainRaycastRetoolNotionAI support agent

Company Brief

Resend
Resend provides a developer-focused email API and platform for building, testing, and delivering transactional and marketing emails with improved deliverability and developer tooling.
Industry: API Platforms
Company Size: Small (11 to 50 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2023
WebsiteLinkedIn