Resend

1 day ago

Customer Success Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Own customer-facing support for a fast-growing developer email platform by handling requests, debugging issues, and shipping fixes that prevent recurring tickets. Improve an AI support agent through prompt/tool refinement and evaluation work. Create guides and examples to help developers succeed, proactively identify customer “papercuts,” and advocate for customer needs across the broader team. Fully remote across UTC-3 to UTC-8 with occasional travel for offsites and events.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Be the front-line of customer requests.
•Debug, report, and ship scoped fixes for bugs and regressions.
•Turn recurring tickets into permanent fixes via docs, product PRs, or agent improvements.
•Train and improve an AI support agent by refining prompts, adding tools, and running evals.
•Create guides and examples, proactively identify customer papercuts, and advocate for customer needs with the team.

Travel: Low travel

Pay and Benefits

Salary: USD 120,000 - 140,000 annually

Key Requirements

•3-5 years of technical support or success experience.
•Ability to handle and perform under customer pressure.
•Experience scaling support at a high-growth company using automation and AI.
•Experience improving email deliverability.
•Love helping solve problems for developers.

Experience:3-5 yearsTechnical supportCustomer successHigh-growthAutomationAIDeveloper tools

Skills:Customer empathyProblem-solvingCommunicationOwnershipAbility to work under pressure

Tech Stack:Next.jsPlainRaycastRetoolNotionAI support agent

Company Brief

Resend

Resend provides a developer-focused email API and platform for building, testing, and delivering transactional and marketing emails with improved deliverability and developer tooling.

Industry: API Platforms

Company Size: Small (11 to 50 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: San Francisco, United States

Founded: 2023

Website LinkedIn

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Resend

1 day ago

Customer Success Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Be the front-line of customer requests.
•Debug, report, and ship scoped fixes for bugs and regressions.
•Turn recurring tickets into permanent fixes via docs, product PRs, or agent improvements.
•Train and improve an AI support agent by refining prompts, adding tools, and running evals.
•Create guides and examples, proactively identify customer papercuts, and advocate for customer needs with the team.

Travel: Low travel

Pay and Benefits

Salary: USD 120,000 - 140,000 annually

Key Requirements

•3-5 years of technical support or success experience.
•Ability to handle and perform under customer pressure.
•Experience scaling support at a high-growth company using automation and AI.
•Experience improving email deliverability.
•Love helping solve problems for developers.

Experience:3-5 yearsTechnical supportCustomer successHigh-growthAutomationAIDeveloper tools

Skills:Customer empathyProblem-solvingCommunicationOwnershipAbility to work under pressure

Tech Stack:Next.jsPlainRaycastRetoolNotionAI support agent

Company Brief

Resend

Resend provides a developer-focused email API and platform for building, testing, and delivering transactional and marketing emails with improved deliverability and developer tooling.

Industry: API Platforms

Company Size: Small (11 to 50 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: San Francisco, United States

Founded: 2023

Website LinkedIn