Senior Product Support Engineer

Nautilus Biotechnology
United States
Workplace: OnsiteFull timeUSD 145,000 - 196,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 8+ yearsEducation: bachelorsSkills: ["Problem-solving","Root cause analysis","Technical documentation","Communication","Independent work"]

Install, commission, and qualify complex biotech instrumentation both internally and at customer sites. Diagnose and resolve hardware, software, fluidic, optical, and electromechanical issues to maintain uptime through preventative and corrective maintenance. Provide on-site and remote technical support, troubleshoot using structured problem-solving, capture field data, and feed findings back into engineering, manufacturing, and quality to improve reliability and design-for-serviceability.

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FursaFursa
Nautilus Biotechnology
Nautilus Biotechnology
1 month ago

Senior Product Support Engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Install, commission, and qualify complex biotech instrumentation both internally and at customer sites. Diagnose and resolve hardware, software, fluidic, optical, and electromechanical issues to maintain uptime through preventative and corrective maintenance. Provide on-site and remote technical support, troubleshoot using structured problem-solving, capture field data, and feed findings back into engineering, manufacturing, and quality to improve reliability and design-for-serviceability.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Install, commission, and qualify instruments internally and at customer sites.
  • •Diagnose and resolve hardware, software, fluidic, optical, and electromechanical issues.
  • •Perform preventative and corrective maintenance to maintain target system uptime.
  • •Respond to customer escalations and provide on-site and remote technical support.
  • •Troubleshoot complex failures using structured problem-solving, document findings, and feed insights back to Engineering, Manufacturing, and Quality.
Travel: High travel

Pay and Benefits

Salary: USD 145,000 - 196,000 annually
Equity and Bonus:Equity

Key Requirements

  • •Bachelor’s degree in engineering, Biotechnology, or a related technical field.
  • •8+ years supporting complex instruments or capital equipment.
  • •Strong hands-on troubleshooting of electromechanical and fluids systems.
  • •Comprehensive knowledge of optical imaging systems, especially fluorescent imaging.
  • •Comfortable working with PC & Linux-based systems, firmware, and software diagnostics, including creating technical documentation.
Experience:8+ yearsBiotechLife sciencesMedical devicesAnalytical instrumentation
Education:Bachelor's in engineering, Biotechnology, or related technical field
Skills:Problem-solvingRoot cause analysisTechnical documentationCommunicationIndependent work
Tech Stack:LinuxPCFirmwareOptical imagingFluorescent imagingFluidicsPneumaticsSensorsValvesOpticsRobotics

Company Brief

Nautilus Biotechnology
Develops a single-molecule proteome analysis platform (instruments, reagents, and software) to quantify the human proteome and enable biomarker discovery, drug development, and advanced proteomics research.
Industry: Biotech
Company Size: Medium (51 to 250 employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Carlos, United States
Founded: 2016
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