Senior Product Support Engineer

Install, commission, and qualify complex biotech instrumentation both internally and at customer sites. Diagnose and resolve hardware, software, fluidic, optical, and electromechanical issues to maintain uptime through preventative and corrective maintenance. Provide on-site and remote technical support, troubleshoot using structured problem-solving, capture field data, and feed findings back into engineering, manufacturing, and quality to improve reliability and design-for-serviceability.