Mobile Telecom Support Engineer

Oxio
United States
Workplace: RemoteFull timeFunction: Product ManagementExperience: 10+ yearsSkills: ["Communication","Interpersonal","Problem-solving","Teamwork","Attention to detail"]

Hands-on Mobile Telecom Support Engineer joining Oxio's telecom team to monitor, troubleshoot, and escalate real-time core network or infrastructure issues across 2G/3G/4G/5G, including roaming and inter-operator coordination. Develop dashboards, support NOC, and ensure KPI/SLA targets are met to keep network performance optimum.

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Oxio
Oxio
2 months ago

Mobile Telecom Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Hands-on Mobile Telecom Support Engineer joining Oxio's telecom team to monitor, troubleshoot, and escalate real-time core network or infrastructure issues across 2G/3G/4G/5G, including roaming and inter-operator coordination. Develop dashboards, support NOC, and ensure KPI/SLA targets are met to keep network performance optimum.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Monitor, troubleshoot and escalate real-time core network/infrastructure issues to ensure service levels
  • •Analyze end-to-end call traces across multiple protocols and interfaces to identify root causes
  • •Create on-demand dashboards to monitor metrics and validate service restoration after failures
  • •Provide technical support to NOC engineers for issue resolution
  • •Liaise with mobile network operators (MNOs) to represent the telecom team in-country

Key Requirements

  • •10+ years experience in a telecom environment doing L3 support or similar roles
  • •Protocol signalling analysis and troubleshooting in 2G/3G/4G/VoLTE networks
  • •Solid understanding of the OSI model and TCP/IP networking (IPv4 and IPv6)
  • •Analysis of signalling traces using Wireshark
  • •Proficiency with Grafana, Prometheus, ElasticSearch
  • •Basic Python / Linux / Bash knowledge
  • •Ability to work on a 24/7 on-call rotating roster
  • •Excellent written and verbal communication skills
  • •Excellent interpersonal skills
  • •Proficient English written and spoken
Experience:10+ yearsTelecomMobile networks
Skills:CommunicationInterpersonalProblem-solvingTeamworkAttention to detail
Languages:English
Tech Stack:WiresharkGrafanaPrometheusElasticsearchPythonLinuxBash

Company Brief

Oxio
OXIO provides a cloud-native Telecom-as-a-Service (TaaS) platform that enables brands and enterprises to embed and operate mobile connectivity, MVNO services, and data-driven telecom products via APIs and a programmable network.
Industry: Telecommunications
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series B
Headquarters: New York, United States
Founded: 2018
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