Oxio

4 weeks ago

Mobile Telecom Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Hands-on Mobile Telecom Support Engineer joining Oxio's telecom team to monitor, troubleshoot, and escalate real-time core network or infrastructure issues across 2G/3G/4G/5G, including roaming and inter-operator coordination. Develop dashboards, support NOC, and ensure KPI/SLA targets are met to keep network performance optimum.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Monitor, troubleshoot and escalate real-time core network/infrastructure issues to ensure service levels
•Analyze end-to-end call traces across multiple protocols and interfaces to identify root causes
•Create on-demand dashboards to monitor metrics and validate service restoration after failures
•Provide technical support to NOC engineers for issue resolution
•Liaise with mobile network operators (MNOs) to represent the telecom team in-country

Key Requirements

•10+ years experience in a telecom environment doing L3 support or similar roles
•Protocol signalling analysis and troubleshooting in 2G/3G/4G/VoLTE networks
•Solid understanding of the OSI model and TCP/IP networking (IPv4 and IPv6)
•Analysis of signalling traces using Wireshark
•Proficiency with Grafana, Prometheus, ElasticSearch
•Basic Python / Linux / Bash knowledge
•Ability to work on a 24/7 on-call rotating roster
•Excellent written and verbal communication skills
•Excellent interpersonal skills
•Proficient English written and spoken

Experience:10+ yearsTelecomMobile networks

Skills:CommunicationInterpersonalProblem-solvingTeamworkAttention to detail

Languages:English

Tech Stack:WiresharkGrafanaPrometheusElasticsearchPythonLinuxBash

Company Brief

Oxio

OXIO provides a cloud-native Telecom-as-a-Service (TaaS) platform that enables brands and enterprises to embed and operate mobile connectivity, MVNO services, and data-driven telecom products via APIs and a programmable network.

Industry: Telecommunications

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series B

Headquarters: New York, United States

Founded: 2018

Glassdoor: 3.2

Website LinkedIn Glassdoor

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Oxio

4 weeks ago

Mobile Telecom Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Monitor, troubleshoot and escalate real-time core network/infrastructure issues to ensure service levels
•Analyze end-to-end call traces across multiple protocols and interfaces to identify root causes
•Create on-demand dashboards to monitor metrics and validate service restoration after failures
•Provide technical support to NOC engineers for issue resolution
•Liaise with mobile network operators (MNOs) to represent the telecom team in-country

Key Requirements

•10+ years experience in a telecom environment doing L3 support or similar roles
•Protocol signalling analysis and troubleshooting in 2G/3G/4G/VoLTE networks
•Solid understanding of the OSI model and TCP/IP networking (IPv4 and IPv6)
•Analysis of signalling traces using Wireshark
•Proficiency with Grafana, Prometheus, ElasticSearch
•Basic Python / Linux / Bash knowledge
•Ability to work on a 24/7 on-call rotating roster
•Excellent written and verbal communication skills
•Excellent interpersonal skills
•Proficient English written and spoken

Experience:10+ yearsTelecomMobile networks

Skills:CommunicationInterpersonalProblem-solvingTeamworkAttention to detail

Languages:English

Tech Stack:WiresharkGrafanaPrometheusElasticsearchPythonLinuxBash

Company Brief

Oxio

Industry: Telecommunications

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series B

Headquarters: New York, United States

Founded: 2018

Glassdoor: 3.2

Website LinkedIn Glassdoor