Client Solutions Specialist I

Truist Financial
Charleston, Richmond
Workplace: OnsiteFull timeUSD 45,760 - 50,500 annuallyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Customer service","Professionalism","Integrity","Attention to detail"]

Collect delinquent accounts using agreed collection strategies while following all collection policies and compliance requirements. Deliver exceptional client service through transparent, professional communications, including providing cure plans and negotiating payment arrangements. Maintain accurate records in the system of record, execute call scripts, document call efforts, and process payments and transactions. Coordinate with client default leaders on special-handling topics and complete required training and computer-based modules on time.

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Truist Financial
Truist Financial
22 hours ago

Client Solutions Specialist I

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Last checked: 22 hours agoStatus: Live

Job Summary

Collect delinquent accounts using agreed collection strategies while following all collection policies and compliance requirements. Deliver exceptional client service through transparent, professional communications, including providing cure plans and negotiating payment arrangements. Maintain accurate records in the system of record, execute call scripts, document call efforts, and process payments and transactions. Coordinate with client default leaders on special-handling topics and complete required training and computer-based modules on time.
Location: Charleston, Richmond
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Achieve collection performance expectations for assigned delinquent accounts based on individual goals and objectives.
  • •Provide cure plans and negotiate payment arrangements to address delinquency, assessing ability and willingness to pay per policies and training.
  • •Disclose relevant account information accurately and professionally, maintaining transparency and positive client interactions.
  • •Manage and document client communications and collection efforts in the system of record, including required codes and letters.
  • •Process payments and transactions, follow call scripts, and complete required CBT courses timely.

Pay and Benefits

Salary: USD 45,760 - 50,500 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability401kPaid LeaveSick DaysPaid HolidaysPension

Key Requirements

  • •High school diploma or equivalent education and related training or experience.
  • •Strong verbal and written communication skills.
  • •Basic computer skills.
  • •Ability to work in a fast-paced, highly dynamic environment.
  • •Ability to work a flexible schedule, including overtime as needed.
Education:High School
Skills:CommunicationCustomer serviceProfessionalismIntegrityAttention to detail
Languages:English

Company Brief

Truist Financial
Provides consumer and commercial banking, wealth management, insurance, lending, and payments services through a large U.S. financial services platform formed by the merger of BB&T and SunTrust.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 2019
WebsiteLinkedIn