Customer Service Representative - Saudi National

Tabby
Saudi Arabia
Workplace: OnsiteFull timeSAR 6,000 - 7,500 monthlyFunction: Customer Support (Service Desk)Education: mastersSkills: ["Communication","Problem-solving","Teamwork","Multitasking","Analytical thinking","Resilience"]

Join a leading fintech team as a Customer Experience Representative focused on delivering seamless, solutions-driven interactions. You’ll engage with customers via chat and phone, test AI tools, analyze inquiries for service optimization, and collaborate across teams to sustain top-tier CSAT in a fast-paced fintech environment.

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FursaFursa
Tabby
Tabby
7 months ago

Customer Service Representative - Saudi National

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Join a leading fintech team as a Customer Experience Representative focused on delivering seamless, solutions-driven interactions. You’ll engage with customers via chat and phone, test AI tools, analyze inquiries for service optimization, and collaborate across teams to sustain top-tier CSAT in a fast-paced fintech environment.
Location: Saudi Arabia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Engage with customers via chat and phone, providing prompt and effective solutions.
  • •Leverage and test AI-driven digital tools, offering valuable feedback to enhance automation and efficiency.
  • •Champion customer service excellence, ensuring policies and procedures align with company objectives.
  • •Analyze customer queries, identifying patterns and opportunities for service optimization.
  • •Collaborate cross-functionally, working with different teams to uphold top-tier customer satisfaction and drive global CSAT leadership.

Pay and Benefits

Salary: SAR 6,000 - 7,500 monthly

Key Requirements

  • •Bilingual fluency in English (B2) and Arabic (C1) (spoken and written).
  • •Postgraduate degree in math, business, marketing, or finance (preferred).
  • •Strong analytical and problem-solving skills, with the ability to think critically.
  • •Exceptional communication and interpersonal skills, with a high level of self-awareness.
  • •Ability to multitask and thrive in fast-paced environments, meeting deadlines efficiently.
Experience:FintechCustomer experience
Education:Master's
Skills:CommunicationProblem-solvingTeamworkMultitaskingAnalytical thinkingResilience
Languages:EnglishArabic

Eligibility

Nationality:Saudi National

Company Brief

Tabby
Tabby is a MENA buy‑now‑pay‑later and fintech platform that enables customers to split purchases into installments, offers in‑store and online payment products, a consumer app, and merchant services across Saudi Arabia, UAE, Kuwait and the wider region.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Riyadh, Saudi Arabia
Founded: 2019
Glassdoor
Glassdoor: 4.0
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