Darktrace

12 hours ago

Technical Success Manager -DACH

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Partner with security and IT stakeholders to turn deployment into meaningful adoption of cybersecurity technology. Build trusted relationships, create technical success plans, and identify high-value use cases using product engagement and health indicators. Guide customers from deployment to active use, accelerate time-to-value, and lead mitigation planning for technical and operational blockers. Deliver technical health insights into renewals, QBRs, growth discussions, and support expansion, upsell, and cross-sell.

Location: Munich

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Build trusted relationships with customer security and IT teams to understand priorities, workflows, and success outcomes.
•Create practical technical success plans to help customers adopt the platform, reduce risk, and realize measurable value.
•Identify high-value use cases for everyday security operations and use product usage/engagement/health indicators to spot adoption gaps and retention risks.
•Guide customers from deployment to active use to accelerate time-to-value and reduce handover friction; lead mitigation planning for technical blockers and integration challenges.
•Provide clear technical health insights for renewal readiness, QBRs, and account strategy, and surface technical opportunities supporting expansion, upsell, and cross-sell.

Pay and Benefits

Perks:Paid LeavePensionLife InsuranceDisability InsuranceEmployee Assistance

Key Requirements

•Fluency in German and English is essential.
•3+ years’ experience in a technical, customer-facing role (e.g., Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist, or similar).
•Understanding enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
•Ability to drive adoption, retention, technical value realisation, and customer health improvement.
•Translate complex technical concepts into clear, practical guidance for customers and internal teams.

Experience:CybersecurityNetworkingCloudSaaSInfrastructure

Skills:CommunicationPresentationStakeholder managementCross-functional collaboration

Languages:GermanEnglish

Company Brief

Darktrace

Develops AI-driven cybersecurity solutions that detect, respond to, and neutralize cyber threats across cloud, email, network, and endpoint environments using machine learning and anomaly detection to protect enterprises globally.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United Kingdom

Founded: 2013

Website LinkedIn

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Darktrace

12 hours ago

Technical Success Manager -DACH

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Munich

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Build trusted relationships with customer security and IT teams to understand priorities, workflows, and success outcomes.
•Create practical technical success plans to help customers adopt the platform, reduce risk, and realize measurable value.
•Identify high-value use cases for everyday security operations and use product usage/engagement/health indicators to spot adoption gaps and retention risks.
•Guide customers from deployment to active use to accelerate time-to-value and reduce handover friction; lead mitigation planning for technical blockers and integration challenges.
•Provide clear technical health insights for renewal readiness, QBRs, and account strategy, and surface technical opportunities supporting expansion, upsell, and cross-sell.

Pay and Benefits

Perks:Paid LeavePensionLife InsuranceDisability InsuranceEmployee Assistance

Key Requirements

•Fluency in German and English is essential.
•3+ years’ experience in a technical, customer-facing role (e.g., Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist, or similar).
•Understanding enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
•Ability to drive adoption, retention, technical value realisation, and customer health improvement.
•Translate complex technical concepts into clear, practical guidance for customers and internal teams.

Experience:CybersecurityNetworkingCloudSaaSInfrastructure

Skills:CommunicationPresentationStakeholder managementCross-functional collaboration

Languages:GermanEnglish

Company Brief

Darktrace

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United Kingdom

Founded: 2013

Website LinkedIn