Customer Success Manager, Senior Manager

Salesforce
London
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 8+ yearsSkills: ["Stakeholder management","Communication","Presentation","Consultative problem-solving","Cross-functional collaboration"]

Own Signature Success customer outcomes for nonprofit and NGO organizations, serving as the primary accountability point for experience, retention, and growth. Build trusted relationships with executive, IT, and business stakeholders, drive platform adoption and operational success, and provide proactive guidance on Salesforce capabilities, releases, best practices, and risks. Coordinate Signature Success services, collaborate cross-functionally to resolve escalations, and identify renewal and expansion opportunities.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Salesforce
Salesforce
3 days ago

Customer Success Manager, Senior Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own Signature Success customer outcomes for nonprofit and NGO organizations, serving as the primary accountability point for experience, retention, and growth. Build trusted relationships with executive, IT, and business stakeholders, drive platform adoption and operational success, and provide proactive guidance on Salesforce capabilities, releases, best practices, and risks. Coordinate Signature Success services, collaborate cross-functionally to resolve escalations, and identify renewal and expansion opportunities.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Serve as the primary point of accountability for Signature Success customers, ensuring outstanding customer experience, retention, and growth.
  • •Build trusted relationships with executive stakeholders, IT leadership, and business teams within nonprofit and NGO organizations.
  • •Drive customer success through platform adoption, optimization, proactive guidance, and strategic planning.
  • •Advise customers on Salesforce capabilities, releases, best practices, and potential risks.
  • •Coordinate Signature Success services, act as an advocate during incidents and escalations, and support renewal and expansion opportunities.

Key Requirements

  • •8+ years of experience in Customer Success, Technical Account Management, Salesforce consulting, Solutions Architecture, or SaaS advisory roles.
  • •Experience with Salesforce Nonprofit Cloud or a comparable CRM platform.
  • •Proven ability managing enterprise customer relationships and executive stakeholders.
  • •Ability to translate technical concepts into business-focused recommendations.
  • •Excellent communication, presentation, and stakeholder management skills with experience leading cross-functional collaboration.
Experience:8+ years
Skills:Stakeholder managementCommunicationPresentationConsultative problem-solvingCross-functional collaboration
Certifications:AdministratorAdvanced AdministratorPlatform App BuilderSales Cloud ConsultantService Cloud Consultant
Tech Stack:SalesforceSalesforce Nonprofit CloudCRMPlatform App BuilderSales CloudService CloudAgentforce

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor