Strategic Business Operations Lead, API

Perplexity
San Francisco
Workplace: HybridFull timeUSD 170,000 - 220,000 annuallyFunction: Business OperationsExperience: 5+ yearsSkills: ["Analytical thinking","Relationship building","Project coordination","Customer focus","Clear communication"]

Own a portfolio of API customers and help drive adoption, retention, and growth. You’ll build account plans, improve the post-sale operating model, and lead strategic projects—starting with customer enablement and migrations. Partner with API leadership and cross-functional teams to coordinate communications, analyze usage and renewal risk, and implement practical reporting, workflows, and automation that improve the customer experience.

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Perplexity
Perplexity
16 hours ago

Strategic Business Operations Lead, API

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own a portfolio of API customers and help drive adoption, retention, and growth. You’ll build account plans, improve the post-sale operating model, and lead strategic projects—starting with customer enablement and migrations. Partner with API leadership and cross-functional teams to coordinate communications, analyze usage and renewal risk, and implement practical reporting, workflows, and automation that improve the customer experience.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations

Key Responsibilities

  • •Manage a portfolio of API customer relationships by leading account conversations and coordinating next steps across technical and commercial teams.
  • •Build account plans for adoption, value, and growth; identify risks early and partner on renewals and expansion.
  • •Design and improve the post-sale operating model, including segmentation, account coverage, onboarding, health signals, and team handoffs.
  • •Lead strategic API business projects focused on customer adoption and retention, from scoping through recommendation, execution, and outcome tracking.
  • •Run customer programs such as product and endpoint migrations, enablement, and rollout communications, and coordinate messaging for product updates, pricing changes, deprecations, and incidents.

Pay and Benefits

Salary: USD 170,000 - 220,000 annually

Key Requirements

  • •5+ years of experience in business operations, strategy and operations, consulting, customer success, account management, or a related role.
  • •A track record of taking ambiguous business problems from analysis through implementation, coordinating across multiple teams.
  • •Strong analytical skills using spreadsheets, usage data, and business metrics to test hypotheses and recommend actions.
  • •Strong relationship skills with substantial customer-facing time, including leading conversations and owning follow-up.
  • •Curiosity about APIs and AI products, with the ability to learn technical concepts and work effectively with engineering teams.
Experience:5+ years
Skills:Analytical thinkingRelationship buildingProject coordinationCustomer focusClear communication
Tech Stack:SQLCRMSpreadsheetsBI tools

Company Brief

Perplexity
Perplexity AI provides an AI-powered answer engine that returns conversational, citation-backed answers to user queries and offers Pro/Enterprise products and APIs for research, knowledge work, and search augmentation.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Revenue: USD 50M to 100M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2022
Glassdoor
Glassdoor: 4.6
WebsiteLinkedInGlassdoor