Product Specialist - London

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Product Specialist at Sequence will own the customer onboarding journey, collaborating with Product, GTM and Engineering to scale onboarding playbooks, manage implementation from signature to go-live, translate pricing into the data model, and provide frontline product feedback while building a scalable implementation function alongside the executive team.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Manage the customer implementation lifecycle from signature to go-live.
•Translate complex customer pricing models into the Sequence data model.
•Deliver expert guidance and support to customers on accelerating onboarding and optimizing usage of the Sequence platform.
•Become a trusted source of product feedback for product and engineering teams as the frontline operator working with customers daily.
•Build the playbook and scale the onboarding and product specialist team next to the C-level team.

Key Requirements

•Technical background - STEM degree and/or experience with highly technical products or teams.
•Demonstrated ownership mindset with the ability to move quickly to deliver customer value.
•Strong communication skills and attention to detail.
•Ability to communicate effectively with both technical and non-technical stakeholders.
•Hands-on with customers and detailed product implementations; comfortable operating in a scrappy, fast-paced environment.

Experience:SaaS

Education:Bachelor's

Skills:CommunicationStakeholder managementAttention to detailProblem-solving

Languages:English

Company Brief

Sequence

Sequence provides a product-led growth platform combining in-app messaging, user segmentation, and analytics to help SaaS teams onboard, engage, and retain customers through targeted in-product experiences.

Industry: Enterprise Software

Website

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Sequence

4 weeks ago

Product Specialist - London

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Manage the customer implementation lifecycle from signature to go-live.
•Translate complex customer pricing models into the Sequence data model.
•Deliver expert guidance and support to customers on accelerating onboarding and optimizing usage of the Sequence platform.
•Become a trusted source of product feedback for product and engineering teams as the frontline operator working with customers daily.
•Build the playbook and scale the onboarding and product specialist team next to the C-level team.

Key Requirements

•Technical background - STEM degree and/or experience with highly technical products or teams.
•Demonstrated ownership mindset with the ability to move quickly to deliver customer value.
•Strong communication skills and attention to detail.
•Ability to communicate effectively with both technical and non-technical stakeholders.
•Hands-on with customers and detailed product implementations; comfortable operating in a scrappy, fast-paced environment.

Experience:SaaS

Education:Bachelor's

Skills:CommunicationStakeholder managementAttention to detailProblem-solving

Languages:English

Company Brief

Sequence

Industry: Enterprise Software

Website