SAP China iXp Intern - Intern Queue Manager for Technial Support - Dalian

SAP
China
Workplace: HybridFull timeFunction: Product ManagementEducation: bachelorsSkills: ["Communication","Attention to detail","Adaptability","Team collaboration","Ability to handle routine work"]

Support incident monitoring and dispatch processes to help ensure SLA fulfillment for SAP PRC ERP/S/4HANA OP and ECC customers in Material Management areas. Monitor incoming customer incidents, take timely action, document inquiry details, and provide statistics for supporting teams. Provide coverage as needed to maintain high-quality support operations within a virtual team environment.

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FursaFursa
SAP
SAP
2 hours ago

SAP China iXp Intern - Intern Queue Manager for Technial Support - Dalian

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Support incident monitoring and dispatch processes to help ensure SLA fulfillment for SAP PRC ERP/S/4HANA OP and ECC customers in Material Management areas. Monitor incoming customer incidents, take timely action, document inquiry details, and provide statistics for supporting teams. Provide coverage as needed to maintain high-quality support operations within a virtual team environment.
Location: China
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Intern level

Key Responsibilities

  • •Ensure SLA fulfillment by supporting supporting teams.
  • •Monitor and dispatch customer-reported incidents according to rules and take timely action.
  • •Document inquiry details and provide required statistics for supporting teams.
  • •Cover additional duties as needed to deliver high-quality support.
  • •Operate within a virtual team environment and follow established support processes.
Travel: Low travel

Key Requirements

  • •Be an undergraduate student.
  • •Preferably have an IT-related major.
  • •Have knowledge of 1–2 data analysis tools.
  • •Communicate effectively in Mandarin and English.
  • •Be willing to work in a virtual team environment and handle routine tasks.
Experience:ERPS/4HANACustomer support
Education:Bachelor's in IT related
Skills:CommunicationAttention to detailAdaptabilityTeam collaborationAbility to handle routine work
Languages:MandarinEnglish
Tech Stack:Data analysis tools

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
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