Functional Specialist-Enterprise Apps (INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI, IN)

Birlasoft
Pune
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Documentation","UAT coordination","Data quality focus","Stakeholder management"]

Collaborate with Sales, Service, Operations, and Supply Chain stakeholders to understand and document CRM requirements for manufacturing processes. Analyze end-to-end workflows (lead-to-order, order management, forecasting, dealer/distributor management, after-sales service) and translate them into functional requirements, user stories, process flows, and acceptance criteria. Configure and support Salesforce across Sales Cloud and Service Cloud, lead UAT activities, drive data quality and CRM adoption, and create BRD/FRD, test scenarios, and training materials while bridging business and technical teams.

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FursaFursa
Birlasoft
Birlasoft
20 hours ago

Functional Specialist-Enterprise Apps (INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI, IN)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Collaborate with Sales, Service, Operations, and Supply Chain stakeholders to understand and document CRM requirements for manufacturing processes. Analyze end-to-end workflows (lead-to-order, order management, forecasting, dealer/distributor management, after-sales service) and translate them into functional requirements, user stories, process flows, and acceptance criteria. Configure and support Salesforce across Sales Cloud and Service Cloud, lead UAT activities, drive data quality and CRM adoption, and create BRD/FRD, test scenarios, and training materials while bridging business and technical teams.
Location: Pune
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Partner with business stakeholders (Sales, Service, Operations, Supply Chain) to understand and document CRM requirements.
  • •Analyze manufacturing processes (lead-to-order, order management, forecasting, dealer/distributor management, after-sales service) and derive functional requirements.
  • •Configure Salesforce features across Sales Cloud and Service Cloud, including objects, fields, validation rules, workflows, flows, and reports.
  • •Support UAT planning and execution, perform defect triage, and drive sign-off while ensuring functional and technical specifications align to needs.
  • •Drive data quality, CRM adoption, process standardization, and produce documentation such as BRD/FRD, test scenarios, and training materials.

Key Requirements

  • •Work with business stakeholders to understand and document CRM requirements, translating them into functional requirements, user stories, process flows, and acceptance criteria.
  • •Analyze manufacturing-focused processes including lead-to-order, order management, forecasting, dealer/distributor management, and after-sales service.
  • •Configure Salesforce capabilities such as objects, fields, validation rules, workflows, flows, and reports, supporting Sales Cloud and Service Cloud implementations.
  • •Plan and support UAT activities, including defect triage and sign-off, with strong documentation for BRD, FRD, test scenarios, and training materials.
  • •Support solution assessment and validation to ensure functional and technical specifications meet business needs; drive data quality, CRM adoption, and process standardization.
Skills:CommunicationDocumentationUAT coordinationData quality focusStakeholder management
Tech Stack:SalesforceSales CloudService CloudCRMWorkflowsFlowsValidation rulesReports

Company Brief

Birlasoft
Birlasoft is a global IT services and digital solutions provider delivering consulting, enterprise applications, cloud, and infrastructure services to enterprises across industries, helping accelerate digital transformation and business modernization.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Noida, India
WebsiteLinkedIn