Customer Experience Specialist (Seasonal)

Novig
United States
Workplace: RemoteFull timeUSD 25 - 25 hourlyFunction: Customer Support (Service Desk)Skills: ["De-escalation","Communication","Good judgment","Ownership","Problem-solving"]

Be the voice and backbone of user support during live NFL/NBA game nights at a fast-paced sports prediction market. You’ll handle high-volume live chats and emails via Intercom, resolve time-sensitive issues, verify accounts and troubleshoot platform problems using internal tools, and escalate when needed. You’ll de-escalate frustrated users, improve FAQs and macros from recurring issues, and thrive on a Thursday–Monday night/weekend schedule.

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FursaFursa
Novig
Novig
20 hours ago

Customer Experience Specialist (Seasonal)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Be the voice and backbone of user support during live NFL/NBA game nights at a fast-paced sports prediction market. You’ll handle high-volume live chats and emails via Intercom, resolve time-sensitive issues, verify accounts and troubleshoot platform problems using internal tools, and escalate when needed. You’ll de-escalate frustrated users, improve FAQs and macros from recurring issues, and thrive on a Thursday–Monday night/weekend schedule.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Field live chats and emails through Intercom and maintain clear, on-brand communication.
  • •Resolve time-sensitive user issues during NFL/NBA slates and keep the user experience smooth.
  • •Verify accounts, investigate transactions, and troubleshoot platform issues using internal admin tools.
  • •De-escalate frustrated users and explain complex mechanics to newcomers.
  • •Identify recurring issues and contribute feedback to refine macros, FAQs, and internal documentation.

Pay and Benefits

Salary: USD 25 hourly
Perks:Health InsurancePaid HolidaysPaid Leave401kCompany Match

Key Requirements

  • •Provide customer support via live chat and email, responding quickly and accurately.
  • •Own user interactions end-to-end, resolving issues thoroughly and escalating when needed.
  • •Learn internal admin tools to verify accounts, investigate transactions, and troubleshoot platform issues.
  • •Understand or quickly learn sports betting basics such as betting lines, spreads, and exchange mechanics.
  • •Be comfortable with a Thursday–Monday night/weekend schedule and working in live, high-stakes environments.
Skills:De-escalationCommunicationGood judgmentOwnershipProblem-solving
Tech Stack:Intercom

Eligibility

Nationality:US National
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Novig
Novig delivers cloud-native software solutions, offering product engineering, custom application development, and IT consulting to help organizations accelerate digital transformation, optimize workflows, and build scalable web and mobile applications.
Industry: Professional Services
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