Customer Specialist - Full Time

CarMax
Massachusetts
Workplace: OnsiteFull timeUSD 19 - 28.5 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Teamwork","Integrity","Attention to detail","Time management"]

Support customers throughout buying, selling, and servicing vehicles by guiding sales, appraisals, test drives, and financing applications. Conduct vehicle condition assessments and cosmetic inspections, handle inventory check-in and reconciliation, and complete administrative paperwork and payments. Coordinate service appointments and review repair order invoices for accurate billing while collaborating across teams and following CarMax EH&S standards in a fast-paced environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
CarMax
CarMax
2 months ago

Customer Specialist - Full Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Support customers throughout buying, selling, and servicing vehicles by guiding sales, appraisals, test drives, and financing applications. Conduct vehicle condition assessments and cosmetic inspections, handle inventory check-in and reconciliation, and complete administrative paperwork and payments. Coordinate service appointments and review repair order invoices for accurate billing while collaborating across teams and following CarMax EH&S standards in a fast-paced environment.
Location: Massachusetts
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
  • •Assess vehicle condition, document details for appraisals, and communicate findings to Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
  • •Handle administrative work (paperwork, audits, payments) and coordinate service appointments and repair order invoice review for accurate billing.

Pay and Benefits

Salary: USD 19 - 28.5 hourly
Perks:Paid Leave

Key Requirements

  • •Strong communication skills to represent CarMax and its products with confidence.
  • •Build lasting customer relationships and create win-win solutions while following processes accurately.
  • •Demonstrate integrity, respect, and teamwork in a fast-paced environment.
  • •High School Diploma or equivalent and a valid driver’s license.
  • •Ability to lift up to 25 lbs and accurately read and transcribe data.
Experience:RetailCustomer service
Education:High School
Skills:CommunicationTeamworkIntegrityAttention to detailTime management
Licenses:Valid driver's license
Tech Stack:Microsoft OfficeWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn