Citizens Bank

3 months ago

Sr Data Scientist- Conversational AI & NLU

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Senior Data Scientist focused on GenAI-driven conversational AI and NLU/NLP systems, designing and evaluating multi-turn, agentic conversations, and partnering with business stakeholders to translate requirements into actionable analytics and modeling tasks while leading data science delivery with onshore and offshore teams.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Sr. Manager level

Key Responsibilities

•Design, develop, and optimize GenAI-powered conversational AI solutions with advanced prompting, evaluation frameworks, monitoring, and performance reporting
•Build agentic, multi-turn conversational experiences with robust context management and conversation state handling
•Own experimentation and evaluation of NLU, LLM, and conversational AI solutions, including hypothesis definition, metric design, error analysis, and targeted improvements
•Act as the primary data science partner to business stakeholders, gathering requirements and translating needs into actionable analytic tasks
•Coordinate and provide technical guidance on work delivered by onshore and offshore data scientists to ensure rigor, consistency, and timely delivery

Pay and Benefits

Salary: USD 124,000 - 165,000 annually

Perks:Health InsuranceDentalVisionRetirement BenefitsWellness Stipend

Key Requirements

•Master’s or Ph.D. in Computer Science, Data Science, Machine Learning, or a related quantitative field
•5+ years of experience in data science, with at least 3+ years focused on conversational AI, NLU, or NLP-driven systems
•Strong programming and analytical skills in Python, applied to modeling, experimentation, and evaluation
•Hands-on experience with LLM Evaluation frameworks like RAGAS, DeepEval, LangSmith
•Experience supporting text- and voice-based, multi-turn, actionable conversational experiences within contact center or customer-facing platforms

Experience:5+ yearsData scienceConversational AINLPLLM evaluation

Education:Bachelor's in Data Science

Skills:CommunicationLeadershipProblem-solving

Languages:English

Tech Stack:PythonLLM evaluationRAGASDeepEvalLangSmithAmazon ConnectBedrockLex

Company Brief

Citizens Bank

Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Providence, United States

Founded: 1828

Website

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Citizens Bank

3 months ago

Sr Data Scientist- Conversational AI & NLU

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Sr. Manager level

Key Responsibilities

•Design, develop, and optimize GenAI-powered conversational AI solutions with advanced prompting, evaluation frameworks, monitoring, and performance reporting
•Build agentic, multi-turn conversational experiences with robust context management and conversation state handling
•Own experimentation and evaluation of NLU, LLM, and conversational AI solutions, including hypothesis definition, metric design, error analysis, and targeted improvements
•Act as the primary data science partner to business stakeholders, gathering requirements and translating needs into actionable analytic tasks
•Coordinate and provide technical guidance on work delivered by onshore and offshore data scientists to ensure rigor, consistency, and timely delivery

Pay and Benefits

Salary: USD 124,000 - 165,000 annually

Perks:Health InsuranceDentalVisionRetirement BenefitsWellness Stipend

Key Requirements

•Master’s or Ph.D. in Computer Science, Data Science, Machine Learning, or a related quantitative field
•5+ years of experience in data science, with at least 3+ years focused on conversational AI, NLU, or NLP-driven systems
•Strong programming and analytical skills in Python, applied to modeling, experimentation, and evaluation
•Hands-on experience with LLM Evaluation frameworks like RAGAS, DeepEval, LangSmith
•Experience supporting text- and voice-based, multi-turn, actionable conversational experiences within contact center or customer-facing platforms

Experience:5+ yearsData scienceConversational AINLPLLM evaluation

Education:Bachelor's in Data Science

Skills:CommunicationLeadershipProblem-solving

Languages:English

Tech Stack:PythonLLM evaluationRAGASDeepEvalLangSmithAmazon ConnectBedrockLex

Company Brief

Citizens Bank

Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Providence, United States

Founded: 1828

Website