Deployment Strategist, Flagship Account

Serval
Santa Clara, San Francisco
Workplace: OnsiteFull timeUSD 150,000 - 280,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Relationship management","Customer obsession","Execution velocity","Troubleshooting"]

Own a flagship customer relationship on Serval’s Agent Deployment team, guiding deployments from pilot to production launch. Design and build AI agents on the platform, advise customers on AI strategy, and lead migration plans to minimize disruption. Embed with enterprise stakeholders, troubleshoot real customer workflows, and configure integrations and fix product issues. Partner with Engineering, Sales, and Marketing to turn field learnings into repeatable processes.

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FursaFursa
Serval
Serval
2 days ago

Deployment Strategist, Flagship Account

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Last checked: 11 hours agoStatus: Live

Job Summary

Own a flagship customer relationship on Serval’s Agent Deployment team, guiding deployments from pilot to production launch. Design and build AI agents on the platform, advise customers on AI strategy, and lead migration plans to minimize disruption. Embed with enterprise stakeholders, troubleshoot real customer workflows, and configure integrations and fix product issues. Partner with Engineering, Sales, and Marketing to turn field learnings into repeatable processes.
Location: Santa Clara, San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own customer engagements from pilot through production launch, designing deployments that fit customer workflows and scale adoption.
  • •Design and build AI agents on Serval’s platform that deliver real customer value.
  • •Advise AI strategy by embedding with customers to guide and shape adoption and scaling of AI.
  • •Lead migrations by designing and executing migration plans that minimize disruption and ensure seamless adoption.
  • •Partner cross-functionally with Engineering, Sales, and Marketing to turn field learnings into repeatable processes and improved go-to-market.

Pay and Benefits

Salary: USD 150,000 - 280,000 annually
Equity and Bonus:Equity

Key Requirements

  • •Degree in Computer Science or a related field, or equivalent hands-on experience.
  • •3+ years in a relevant role (product, engineering, consulting, founder).
  • •Strong communication and relationship management skills, able to translate complex technical concepts for technical and non-technical stakeholders.
  • •Hands-on technical ability to read and troubleshoot production code in customer-facing environments, including code paths, database state, and API requests/responses with infra and browser dev tools.
  • •Working knowledge of APIs and REST, IAM, and SQL for data analysis.
Experience:3+ yearsEnterpriseStartupWorkflow automation
Education:Bachelor's in Computer Science
Skills:CommunicationRelationship managementCustomer obsessionExecution velocityTroubleshooting
Tech Stack:APIsRESTIAMSQLBrowser dev toolsDatabaseAPI requests/responses

Company Brief

Serval
Serval builds software solutions for secure communications and collaboration, offering tools that help teams connect, share data, and coordinate workflows across distributed environments.
Industry: SaaS
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