WitnessAI

1 month ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Hands-on technical support engineer for AI security products, leading a team to troubleshoot complex network security issues, mentor peers, and collaborate with engineering and sales to improve products while maintaining SLAs and ensuring superior customer success in a hybrid Atlanta environment.

Location: Atlanta

Workplace: Hybrid

Employment Type: Contract

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Lead and mentor the technical support team, providing guidance on troubleshooting and resolving complex customer issues.
•Serve as an escalation or direct point for high-priority and advanced technical issues involving AI security products (e.g., proxies, end points, HTTP1.1/HTTP2, DNS, firewalls, IDS/IPS, VPNs, etc.).
•Provide hands-on troubleshooting, root cause analysis, and resolution for customer-reported issues, ensuring high-quality support.
•Collaborate with engineering, product development, and sales teams to communicate customer feedback and ensure continuous product improvement.
•Develop and maintain best practices, technical documentation, and troubleshooting guides to improve team efficiency.

Pay and Benefits

Salary: USD 84,500 - 100,000 annually

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

•Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
•3-5 years of experience in technical support or engineering roles.
•Extensive hands-on experience with network security products, including firewalls, VPNs, IDS/IPS, and endpoint security solutions (e.g., CrowdStrike, SentinelOne, Palo Alto, Cisco, Fortinet, etc).
•Strong knowledge of protocols (HTTP1.1, HTTP2, TCP/IP, DNS, DHCP, etc.), HARs, packet captures, tcpdump, and security best practices.
•Experience with scripting or automation tools (e.g., Python, Bash) is a plus.

Experience:3-5 yearsCybersecurityNetwork securitySecurity operations

Education:Bachelor's

Skills:CommunicationLeadershipProblem-solving

Certifications:CCNACISSPCEH

Languages:English

Tech Stack:HTTPHTTP1.1HTTP2TCP/IPDNSDHCPFirewallsVPNsIDSIPSCrowdStrikeSentinelOnePalo AltoCiscoFortinetPythonBash

Company Brief

WitnessAI

Builds AI-driven solutions to analyze video and sensor data for automated incident detection, evidence capture, and investigation workflows to support security and operations teams.

Industry: Surveillance & Security Hardware

Website

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WitnessAI

1 month ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Atlanta

Workplace: Hybrid

Employment Type: Contract

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Lead and mentor the technical support team, providing guidance on troubleshooting and resolving complex customer issues.
•Serve as an escalation or direct point for high-priority and advanced technical issues involving AI security products (e.g., proxies, end points, HTTP1.1/HTTP2, DNS, firewalls, IDS/IPS, VPNs, etc.).
•Provide hands-on troubleshooting, root cause analysis, and resolution for customer-reported issues, ensuring high-quality support.
•Collaborate with engineering, product development, and sales teams to communicate customer feedback and ensure continuous product improvement.
•Develop and maintain best practices, technical documentation, and troubleshooting guides to improve team efficiency.

Pay and Benefits

Salary: USD 84,500 - 100,000 annually

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

•Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
•3-5 years of experience in technical support or engineering roles.
•Extensive hands-on experience with network security products, including firewalls, VPNs, IDS/IPS, and endpoint security solutions (e.g., CrowdStrike, SentinelOne, Palo Alto, Cisco, Fortinet, etc).
•Strong knowledge of protocols (HTTP1.1, HTTP2, TCP/IP, DNS, DHCP, etc.), HARs, packet captures, tcpdump, and security best practices.
•Experience with scripting or automation tools (e.g., Python, Bash) is a plus.

Experience:3-5 yearsCybersecurityNetwork securitySecurity operations

Education:Bachelor's

Skills:CommunicationLeadershipProblem-solving

Certifications:CCNACISSPCEH

Languages:English

Tech Stack:HTTPHTTP1.1HTTP2TCP/IPDNSDHCPFirewallsVPNsIDSIPSCrowdStrikeSentinelOnePalo AltoCiscoFortinetPythonBash

Company Brief

WitnessAI

Builds AI-driven solutions to analyze video and sensor data for automated incident detection, evidence capture, and investigation workflows to support security and operations teams.

Industry: Surveillance & Security Hardware

Website