Agent Experience Manager

Compass
Seattle
Workplace: OnsiteFull timeUSD 33 - 35 hourlyFunction: Customer Success & Account ManagementSkills: ["Listening","Empathy","Problem-solving","Interpersonal communication","Attention to detail"]

Serve as the primary account manager for high-touch real estate agents from the moment they join, handling questions and issues via phone, email, and in-person meetings. Drive adoption of Compass technology through 1:1 support and group training, and provide marketing assistance by creating collateral and coordinating with marketing specialists. Partner with onboarding and support ongoing initiatives, while mentoring coordinators and escalating as needed.

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Compass
Compass
3 days ago

Agent Experience Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Serve as the primary account manager for high-touch real estate agents from the moment they join, handling questions and issues via phone, email, and in-person meetings. Drive adoption of Compass technology through 1:1 support and group training, and provide marketing assistance by creating collateral and coordinating with marketing specialists. Partner with onboarding and support ongoing initiatives, while mentoring coordinators and escalating as needed.
Location: Seattle
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage a portfolio of high-touch agents as their day-to-day contact for questions and issues via phone, email, and in-person meetings
  • •Provide 1:1 support, strategic recommendations, and group training to promote adoption of Compass technology and adjacent services
  • •Support marketing requests by creating collateral from templates and acting as a liaison to marketing specialists for complex needs
  • •Partner with onboarding on strategy and logistics for welcoming new customers to Compass
  • •Mentor Agent Experience Coordinator(s) and manage escalations on behalf of the team

Pay and Benefits

Salary: USD 33 - 35 hourly
Perks:Paid LeaveHealth InsuranceDentalVision401kLife InsuranceDisability InsurancePet Insurance

Key Requirements

  • •2-3 years of experience in customer service, training, office management, hospitality, or operations
  • •Ability to establish credibility with key agent decision-makers and influencers
  • •Skilled listener who is empathetic to customer pain points and can connect well with others
  • •Strong problem-solving and analytical skills to adapt and formulate solutions quickly
  • •Experience with enterprise technology such as Zendesk, Salesforce, and Confluence is a plus
Experience:Real estateCustomer serviceTrainingOffice management
Skills:ListeningEmpathyProblem-solvingInterpersonal communicationAttention to detail
Languages:English
Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass
A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.
Industry: PropTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2012
WebsiteLinkedIn