NTT

1 month ago

Helpdesk Associate-IT Support

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Provide IT Service Desk support to end-users, including guidance and training for IT devices, applications, and processes. Record, update, and escalate support issues promptly, and support end-user IT onboarding. Coordinate with internal IT teams on system testing, integration, and maintenance, while exploring new IT tools and implementing process/technology improvements. This role requires strong troubleshooting and effective communication in a 24/7 rotational shift environment.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Provide IT Service Desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and escalate support issues to the next level promptly.
•Support end-user IT onboarding activities.
•Work with internal IT teams on system testing, integration, and maintenance.
•Discover and help evaluate new IT business tools and implement process and technology improvements.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills with comfort working with various stakeholders.
•Strong troubleshooting skills, including bug-finding and resolution.
•Ability to work independently within a diverse global team.
•IT software and hardware troubleshooting knowledge (Win 10, macOS, iOS, Android, Google Suite, and Microsoft environment).

Skills:CommunicationCustomer serviceTroubleshootingTeamworkIndependence

Languages:English

Tech Stack:Win 10MacOSIOSAndroidGoogle SuiteMicrosoft Environment

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT