Technical Account Manager, ANZ

Wiz
New Zealand
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 4+ yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Relationship building","Stakeholder management","Problem-solving"]

Own technical customer adoption of the Wiz platform across the customer journey, from onboarding through operationalization. Provide strategic and hands-on technical guidance, serve as the primary liaison for technical escalations, and coordinate across Product Management, Sales, Engineering, and Support. Build trusted relationships with stakeholders from practitioners to C-level, develop Success Plans with goals and KPIs, and measure/report outcomes to drive retention and satisfaction.

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FursaFursa
Wiz
Wiz
2 days ago

Technical Account Manager, ANZ

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Last checked: 12 minutes agoStatus: Live

Job Summary

Own technical customer adoption of the Wiz platform across the customer journey, from onboarding through operationalization. Provide strategic and hands-on technical guidance, serve as the primary liaison for technical escalations, and coordinate across Product Management, Sales, Engineering, and Support. Build trusted relationships with stakeholders from practitioners to C-level, develop Success Plans with goals and KPIs, and measure/report outcomes to drive retention and satisfaction.
Location: New Zealand
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Plan and execute customer adoption strategies for the Wiz platform, providing strategic and hands-on technical guidance throughout the Wiz journey.
  • •Serve as the primary liaison for technical questions and escalations, collaborating with Support, Product Management, and other teams.
  • •Develop trusted advisor relationships and establish a regular cadence with stakeholders to increase adoption, ensure retention, and foster satisfaction.
  • •Help customers develop Success Plans with critical goals and KPIs, measure progress, and report outcomes internally and externally.
  • •Advocate for customer needs across departments and identify opportunities to expand Wiz usage within the customer’s organization.

Key Requirements

  • •Minimum 4 years of experience in technical customer-facing roles (e.g., Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer).
  • •Bachelor’s degree in Computer Science, Engineering, or similar field, or equivalent practical experience.
  • •Strong understanding of cloud services, architectures, and security best practices, including CSP-level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer).
  • •Experience with container technologies (Docker, Kubernetes) and related security considerations.
  • •Excellent communication and interpersonal skills to engage stakeholders at all levels and troubleshoot complex technical issues to resolution.
Experience:4+ yearsCloudSecurityEnterprise clientsAI
Education:Bachelor's in Computer Science, Engineering
Skills:CommunicationInterpersonal skillsRelationship buildingStakeholder managementProblem-solving
Certifications:Certified Solutions ArchitectCertified DevOps Engineer
Languages:En
Tech Stack:DockerKubernetes

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Wiz
Provides cloud security platform that detects and prioritizes risks across cloud infrastructure, workloads, and identities, enabling organizations to proactively identify and remediate threats across multi-cloud environments.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: New York, United States
Founded: 2020
WebsiteLinkedIn