Trust & Safety Senior Specialist - Incident Operations

Investigate and manage high-stakes Trust & Safety incident reports from customers and pros across phone, email, and internal tools. Conduct thorough user dispute investigations, mediate between parties, and collaborate with Legal, Payments, and Product to deliver policy-backed resolutions. Serve as a final decision-maker on account-level sanctions to remove users violating policies and improve a safe, high-quality experience on the platform.