Technical Support Engineer

Navina
New York
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 4+ yearsSkills: ["Problem-solving","Troubleshooting","Customer communication","Project management","Presentation"]

Resolve customer issues daily while maintaining SLA-driven, high satisfaction support for Navina’s AI-powered digital health platform. Debug web application issues, investigate data pipeline and ETL-related problems, and support complex escalations with R&D, Product, Customer Success, and the Medical team. Improve support processes, build a technical knowledge base, and communicate clearly with customers and internal partners across different personas.

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Navina
Navina
2 days ago

Technical Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Resolve customer issues daily while maintaining SLA-driven, high satisfaction support for Navina’s AI-powered digital health platform. Debug web application issues, investigate data pipeline and ETL-related problems, and support complex escalations with R&D, Product, Customer Success, and the Medical team. Improve support processes, build a technical knowledge base, and communicate clearly with customers and internal partners across different personas.
Location: New York
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Resolve customer issues daily and maintain timely SLA-based responses and high customer satisfaction.
  • •Proactively manage day-to-day customer issue resolution and satisfaction in a timely manner.
  • •Contribute to support methodologies, best practices, and techniques to improve the support process.
  • •Build and contribute to Navina’s technical support knowledge base.
  • •Work with R&D, Product, Customer Success, and the Medical team for complex problem-solving and time-sensitive escalations.

Key Requirements

  • •4+ years in a customer-facing Tech Support, Integration, or Services role at a SaaS company (or equivalent experience).
  • •Proven experience with SQL and data analysis.
  • •Proven experience debugging web applications.
  • •Strong project management and customer-facing communication (verbal and written).
  • •Familiarity with the US healthcare industry (advantage), plus programming experience in JavaScript, Python, and/or Nodejs (advantage).
Experience:4+ yearsSaaSDigital healthHealthcareData pipelinesETL
Skills:Problem-solvingTroubleshootingCustomer communicationProject managementPresentation
Tech Stack:SQLJavaScriptPythonNodejsWeb applicationsData analysisETLData pipelines

Company Brief

Navina
Develops an AI-powered clinical intelligence platform that helps healthcare organizations identify patient risks, close care gaps, and support value-based care decisions. The product analyzes patient data to guide physicians and care teams.
Industry: HealthTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Tel Aviv, Israel
Founded: 2018
WebsiteLinkedIn