CRM Platform Tech Lead (Solutions, Delivery & AI)

Zendesk
Austin, Madison
Workplace: HybridFull timeUSD 161,000 - 241,000 annuallyFunction: Transportation & Fleet OperationsExperience: 10+ yearsSkills: ["Mentorship","Communication","Execution","Technical leadership","Code quality focus"]

Lead a CRM engineering squad as the technical anchor, translating business requirements into scalable Salesforce solutions and delivering sprint commitments with high-quality, bug-free releases. You’ll tackle the most complex integrations and custom development (Apex, LWC, SOQL, APIs), champion an AI-first approach using AI coding/testing tools, and mentor developers through pair programming, code reviews, and best practices. Collaborate daily with Product, Business Analysts, and RevOps on technical trade-offs.

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FursaFursa
Zendesk
Zendesk
3 days ago

CRM Platform Tech Lead (Solutions, Delivery & AI)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Lead a CRM engineering squad as the technical anchor, translating business requirements into scalable Salesforce solutions and delivering sprint commitments with high-quality, bug-free releases. You’ll tackle the most complex integrations and custom development (Apex, LWC, SOQL, APIs), champion an AI-first approach using AI coding/testing tools, and mentor developers through pair programming, code reviews, and best practices. Collaborate daily with Product, Business Analysts, and RevOps on technical trade-offs.
Location: Austin, Madison
Workplace: Hybrid
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Mid level

Key Responsibilities

  • •Translate requirements and architectural guidelines into executable technical solutions (e.g., Flow vs. Apex decisions, complex triggers, and custom UI components).
  • •Champion an AI-first mindset across the squad using AI-assisted coding/testing tools to accelerate delivery, reduce technical debt, and automate repetitive admin work.
  • •Drive Agile sprint execution as the technical heartbeat—unblocking developers and ensuring delivery commitments are met with high-quality output.
  • •Hands-on development on the most complex, business-critical features including advanced integrations and intelligent, AI-driven CRM solutions.
  • •Partner with QA and Release Management to enforce version control, CI/CD best practices, and automated testing standards; mentor through pair programming and code reviews.

Pay and Benefits

Salary: USD 161,000 - 241,000 annually

Key Requirements

  • •10+ years of hands-on enterprise CRM development experience (e.g., Salesforce), with 3+ years acting as a technical lead, senior developer, or squad lead.
  • •Expert proficiency in CRM development languages and frameworks such as Apex, LWC, SOQL, and REST/SOAP APIs plus complex declarative automation.
  • •Hands-on experience (or strong interest) in AI tools to enhance developer productivity, streamline testing, and build smarter business systems.
  • •Deep understanding of Agile development and delivery practices including sprint planning, backlog grooming, and CI/CD deployment models.
  • •Excellent communication skills explaining complex technical constraints and solutions to non-technical stakeholders.
Experience:10+ yearsSalesforceCRMEnterprise software
Skills:MentorshipCommunicationExecutionTechnical leadershipCode quality focus
Tech Stack:SalesforceApexLWCSOQLRESTSOAPFlowGitHub CopilotCI/CDSalesforce EinsteinAI chatbotsCPQMarketing AutomationBillingAgile

Company Brief

Zendesk
Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: Private Equity Backed
Headquarters: San Francisco, United States
Founded: 2007
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Glassdoor: 4.0
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