Carrier Services Representative - Mesa, AZ

Openlane
United States
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 1-3 yearsEducation: high_schoolSkills: ["Customer-focused","Detail-oriented","Communication","Organizational skills","Problem-solving"]

Support carriers by handling daily phone and email communications about load status and issues. Monitor delayed loads, proactively obtain updates, and coordinate with internal teams to resolve concerns. Accurately document all carrier interactions and load updates in company systems, and help carriers learn how to manage and update their loads independently. Work as part of the Carrier Services team within a fast-paced, customer-focused environment.

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Openlane
Openlane
2 days ago

Carrier Services Representative - Mesa, AZ

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Support carriers by handling daily phone and email communications about load status and issues. Monitor delayed loads, proactively obtain updates, and coordinate with internal teams to resolve concerns. Accurately document all carrier interactions and load updates in company systems, and help carriers learn how to manage and update their loads independently. Work as part of the Carrier Services team within a fast-paced, customer-focused environment.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Respond to daily phone calls and emails from carriers regarding load status and issues.
  • •Monitor delayed loads and proactively obtain updates for timely and safe delivery.
  • •Research carrier concerns, review prior correspondence, and coordinate with internal teams for resolution.
  • •Document all carrier interactions and load updates accurately in company systems.
  • •Support carriers in learning how to independently manage and update their loads.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeavePaid SickMaternity LeavePaternity LeaveLife Insurance

Key Requirements

  • •High school diploma or GED required.
  • •1–3 years of experience in customer service, transportation, logistics, or a related support role.
  • •Experience communicating professionally via phone and email.
  • •Ability to manage multiple tasks and prioritize in a fast-paced environment.
  • •Strong organizational skills and clear, professional verbal and written communication.
Experience:1-3 yearsCustomer serviceLogisticsTransportation
Education:High School
Skills:Customer-focusedDetail-orientedCommunicationOrganizational skillsProblem-solving
Tech Stack:Google WorkspaceDocsSheetsGmail

Company Brief

Openlane
Operates an online wholesale vehicle auction and digital remarketing platform serving dealerships, fleet owners, and financial institutions to buy and sell used vehicles via live and online auction services.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1999
WebsiteLinkedIn