ServiceNow Technical Lead

NTT
Plano
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 10+ yearsEducation: bachelorsSkills: ["Communication","Presentation","Stakeholder management","Independent work","Prioritization"]

Lead the design, development, and deployment of ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and related modules. Partner with stakeholders to define scope and architect scalable implementations, provide technical leadership and mentorship, and ensure secure, high-performance platform delivery. Build and customize applications using ServiceNow Studio and related tools, integrate with external systems via REST/SOAP and MID Servers, and keep current with platform releases while supporting pre-sales demos and proposals.

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FursaFursa
NTT
NTT
4 days ago

ServiceNow Technical Lead

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Last checked: 6 hours agoStatus: Live

Job Summary

Lead the design, development, and deployment of ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and related modules. Partner with stakeholders to define scope and architect scalable implementations, provide technical leadership and mentorship, and ensure secure, high-performance platform delivery. Build and customize applications using ServiceNow Studio and related tools, integrate with external systems via REST/SOAP and MID Servers, and keep current with platform releases while supporting pre-sales demos and proposals.
Location: Plano
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Lead the design, development, and deployment of ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and other modules.
  • •Collaborate with stakeholders to gather requirements, define scope, and architect scalable ServiceNow solutions.
  • •Customize and configure ServiceNow applications using best practices while maintaining platform integrity.
  • •Integrate ServiceNow with external systems using REST/SOAP APIs, MID Servers, and other integration tools.
  • •Provide technical leadership and mentorship, perform code reviews and performance tuning, and ensure security and compliance standards.

Key Requirements

  • •10+ years of hands-on ServiceNow platform development and administration experience.
  • •Proven track record delivering successful ServiceNow implementations in enterprise environments.
  • •Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
  • •Certifications: Junior (CSA + 1 CIS-(any) and CAD), Intermediate (CSA + 2 CIS-(any) and CAD), Senior (CAS + 3 CIS-(Any) and CAD).
  • •Deep ServiceNow technical expertise across ITSM, ITOM, HRSD, and CSM, including architecture and data model understanding.
Experience:10+ yearsEnterprise environmentsDigital transformation
Education:Bachelor's
Skills:CommunicationPresentationStakeholder managementIndependent workPrioritization
Certifications:CSACIS-(any)CADCAS
Tech Stack:ServiceNowITSMITOMHRSDCSMJavaScriptGlideScriptFlow DesignerServiceNow StudioREST APIsSOAP APIsMID ServersAgileDevOps

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn