Sales Support Specialist (6 Month FTC)

DeepL
London
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 2-4 yearsSkills: ["Service mindset","Ownership","Attention to detail","Written communication","Verbal communication"]

Provide first-line support for a global sales organization by owning the sales support channel in Slack, triaging requests end to end, and resolving blockers. Help sellers navigate Salesforce (opportunities, quotes, accounts) while investigating and correcting data quality issues that could impact deals. Build documentation to enable self-serve, flag recurring root causes, and deliver extended support during quarter- and year-end cut-offs from the London office.

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FursaFursa
DeepL
DeepL
1 day ago

Sales Support Specialist (6 Month FTC)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide first-line support for a global sales organization by owning the sales support channel in Slack, triaging requests end to end, and resolving blockers. Help sellers navigate Salesforce (opportunities, quotes, accounts) while investigating and correcting data quality issues that could impact deals. Build documentation to enable self-serve, flag recurring root causes, and deliver extended support during quarter- and year-end cut-offs from the London office.
Location: London
Workplace: Hybrid
Employment Type: Full time · 6 months
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Own the sales operations support channel in Slack for the region, answering sales questions and keeping the queue moving.
  • •Handle requests end to end by diagnosing issues, fixing what you can, and coordinating with Operations, Salesforce Administration, or Finance when needed.
  • •Help sellers navigate Salesforce (opportunities, quotes, accounts) and support the sales process.
  • •Investigate and correct data quality issues before they block deals.
  • •Flag recurring issues and provide extended support during quarter-end and year-end cut-offs.

Pay and Benefits

Perks:Hybrid WorkAnnual Leave

Key Requirements

  • •2–4 years experience in sales support, sales operations, revenue operations, or CRM administration.
  • •Working knowledge of Salesforce (or a comparable CRM) and familiarity with how sales processes run.
  • •Service mindset with clear boundaries: help sellers solve issues and teach them how to handle it themselves.
  • •Strong ownership to drive requests to resolution, including when other teams/tools must be involved.
  • •Excellent written and verbal English and the ability to explain processes clearly; based in the UK and able to work from the London office about two days per week.
Experience:2-4 years
Skills:Service mindsetOwnershipAttention to detailWritten communicationVerbal communication
Languages:English
Tech Stack:SalesforceSlackSalesforce AdministrationChargeBeeZuoraCRM

Company Brief

DeepL
DeepL builds Language AI products (DeepL Translator, DeepL Write, APIs and enterprise solutions) that provide high-accuracy translations and writing assistance to businesses and individuals, focusing on privacy, security and enterprise deployment.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: Cologne, Germany
Founded: 2017
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor