1 week ago

ServiceNow - SR Business Process Consultant

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Last checked: 18 hours agoStatus: Live

Job Summary

Serve as a Senior ServiceNow Business Process Consultant with strong business analysis skills, leading client engagements from discovery through delivery. Facilitate process workshops, advise on ServiceNow best practices across multiple modules (ITSM, ITOM, HRSD, CSM), and translate requirements into end-to-end process flows and gap analyses. Support testing, UAT, go-live activities, training, and stakeholder demos while aligning business goals to technical solutions.

Location: Plano

Workplace: Onsite

Employment Type: Full time

Job Function: Consulting & Advisory

Seniority: Mid level

Key Responsibilities

•Lead functional discovery sessions and process workshops to define client-specific business process solutions.
•Advise clients on ServiceNow best practices across ITSM, ITOM, HRSD, CSM, and other modules.
•Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities.
•Develop and maintain end-to-end process flows and perform gap analyses to support solution design.
•Prepare and execute test plans, facilitate UAT, support go-live activities, and lead client training sessions.

Key Requirements

•5+ years of experience in ServiceNow consulting with hands-on expertise in multiple modules.
•5+ years of experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement.
•Lead client workshops and translate business needs into actionable solutions.
•Strong understanding of Agile methodologies and experience supporting Scrum teams.
•Excellent communication, facilitation, and documentation skills.

Experience:5+ years

Skills:CommunicationFacilitationDocumentationBusiness analysisStakeholder engagementRequirements gathering

Certifications:CSACISCTA

Tech Stack:ServiceNowITSMITOMHRSDCSMAgileScrum

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT