Sales Supervisor, Full-Time - Fulton Market

Reformation
Chicago
Workplace: OnsiteFull timeUSD 22 - 28 hourlyFunction: SalesExperience: 2-3 yearsSkills: ["Communication","Emotional intelligence","Customer focus","Self-motivation","Leadership"]

Lead sales and customer experience as the store’s elevated commission-based sales lead, driving individual and store revenue through high SPH and KPI performance. Own operational keyholder responsibilities including opening/closing, safety and compliance, and seamless floor leadership. Build and manage a private client book using Endear, deliver expert styling consultations and white-glove appointments, coach associates in real time, and uphold visual merchandising and inventory standards.

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Reformation
Reformation
1 day ago

Sales Supervisor, Full-Time - Fulton Market

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Lead sales and customer experience as the store’s elevated commission-based sales lead, driving individual and store revenue through high SPH and KPI performance. Own operational keyholder responsibilities including opening/closing, safety and compliance, and seamless floor leadership. Build and manage a private client book using Endear, deliver expert styling consultations and white-glove appointments, coach associates in real time, and uphold visual merchandising and inventory standards.
Location: Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Consistently meet and exceed individual sales goals with a focus on driving high SPH and KPI performance.
  • •Act as keyholder for opening/closing, ensuring store readiness, visual standards, and operational readiness.
  • •Lead sales floor energy and service standards during assigned segments; handle customer escalations and employee inquiries.
  • •Build and manage a personal client database using Endear to drive repeat business and private appointments, executing purposeful clienteling outreach.
  • •Provide in-the-moment coaching to associates to keep sales/service aligned to the Reformation service model and uphold floor standards, merchandising, inventory accuracy, and loss prevention practices.

Pay and Benefits

Salary: USD 22 - 28 hourly
Perks:Health InsuranceDentalVisionCommuter BenefitsPaid LeaveRetirementFertility CareClothing DiscountVolunteer Time

Key Requirements

  • •At least 2–3 years of experience in a high-volume, sales-driven, or commission-based luxury/premium retail environment, consistently hitting or exceeding SPH and personal sales targets.
  • •Exceptional communication skills and emotional intelligence to build instant rapport and navigate diverse personalities professionally.
  • •A strong styling passion with proven ability to curate collections based on body type, occasion, and personal style.
  • •A self-starter mentality and drive to treat the role like a career, not just a job.
  • •Maintain extraordinary customer feedback scores (NPS) through an elevated service level that surprises and delights.
Experience:2-3 yearsLuxury retailCommission-based retail
Skills:CommunicationEmotional intelligenceCustomer focusSelf-motivationLeadership
Tech Stack:Endear

Company Brief

Reformation
Designs and sells sustainable, trend-driven women's apparel and accessories with an emphasis on eco-friendly materials, ethical production, and transparent supply chains. Operates direct-to-consumer retail and e-commerce channels.
Industry: Fashion & Apparel
Growth: Established Company
Headquarters: Los Angeles, United States
Founded: 2009
WebsiteLinkedIn