Guest Services- Fillmore Philly

Live Nation Entertainment
Philadelphia
Workplace: OnsitePart timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: high_schoolSkills: ["Customer service","Communication","Teamwork","Problem-solving","Judgment"]

Provide guest-facing support for live events by answering inbound calls and in-person inquiries, resolving customer concerns, and handling complaints. Adapt to customer needs, record interaction details, and refer unresolved issues to designated departments. Proactively solicit additional services or products and support venue operations during and after shows, including sustainability efforts and end-of-show assistance with equipment and recyclables.

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Live Nation Entertainment
Live Nation Entertainment
1 month ago

Guest Services- Fillmore Philly

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide guest-facing support for live events by answering inbound calls and in-person inquiries, resolving customer concerns, and handling complaints. Adapt to customer needs, record interaction details, and refer unresolved issues to designated departments. Proactively solicit additional services or products and support venue operations during and after shows, including sustainability efforts and end-of-show assistance with equipment and recyclables.
Location: Philadelphia
Workplace: Onsite
Employment Type: Part time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Deliver exemplary customer service by answering calls and in-person inquiries to resolve concerns
  • •Adapt to customer needs and take appropriate actions to meet and exceed expectations
  • •Record customer interaction and transaction details, including inquiries, complaints, and actions taken
  • •Refer unresolved grievances to designated departments for further investigation
  • •Support venue sustainability and end-of-show closeout activities, including equipment handling and recycling collection

Pay and Benefits

Perks:Free ConcertStudent LoanAdoption Support

Key Requirements

  • •High School Diploma or equivalent
  • •At least 2 years in customer service and communications
  • •Strong strategic thinking and creative problem-solving skills
  • •Excellent verbal, written, and interpersonal communication skills
  • •Strong judgment, tact, diplomacy, and teamwork ability
Experience:2+ years
Education:High School
Skills:Customer serviceCommunicationTeamworkProblem-solvingJudgment

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
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